Nikhi 0 Posted April 25, 2016 Share Posted April 25, 2016 I am seriously freaking out here. I I recently upgraded to Evernote Plus so I could work offline. Everything was fine until last Thursday when I was working on a plane (offline) and when I tried to get into the app once I landed to sync to wifi and the app wouldn't open. I have tried everything: shutting off my phone, rebooting my phone, closing all apps and then rebooting/restarting, trying to open Evernote in airplane mode/wifi only/cell only. The weird thing is that when I click on the app it brings up an all green screen before crashing to the home screen. However when I double tap home to see open apps, Evernote shows up with the main screen (shortcuts, notes, etc) and my most recent unsynced note is listed at the top. But tapping the screen crashes the app again. I've contacted support and so far they haven't been very helpful. Is there anything I can do to save my work? I don't want to delete the app and lose my info. Is there anything I can do???? Link to comment
Ex Employees annah 133 Posted April 25, 2016 Ex Employees Share Posted April 25, 2016 Hi there - I grabbed your support ticket so we can continue working on this via email. If we are able to find a solution that might benefit others in the same situation, I will update this post accordingly. Link to comment
Level 5* JMichaelTX 4,117 Posted April 25, 2016 Level 5* Share Posted April 25, 2016 7 hours ago, Nikhi said: Is there anything I can do to save my work? I don't want to delete the app and lose my info. Is there anything I can do???? There are several iOS / Mac / Windows apps that allow you to read the info stored on your iOS device. You might do a search on "transfer ios app data to mac" or similar. Here is one example (I have NOT used it):iMazing | iPhone, iPad & iPod Manager for PC & Mac. Transfer, Copy, Backup Music, Files, Apps & Messages. (was DiskAid) Link to comment
rkv 1 Posted April 30, 2016 Share Posted April 30, 2016 I'm having a similar issue. That is green splash screen and then it disappears. However, Evernote appears in the iOS double home app stack. Also note the app stack screen is showing the wrong date. It's showing a note I created a week ago as today. Also, that note is not on the server. So unbeknownst to me Evernote's iOS app has not been syncing. Lastly, the iOS app failing is a reason that Evernote should not disable access to the web app on iOS Safari. You should not prevent someone from accessing their notes. Access from anywhere via the browser should be a core value of Evernote. Link to comment
Ex Employees annah 133 Posted May 4, 2016 Ex Employees Share Posted May 4, 2016 @rkv Are you still experiencing this issue? While we don't recommend using the mobile web version (to avoid note or setting conflicts), in times like these you can access the web app in iOS Safari by using desktop mode - go to evernote.com, then hold the refresh button and select 'Request Desktop Site'. This should allow you to sign in and view your notes. Link to comment
Level 5* DTLow 5,736 Posted May 4, 2016 Level 5* Share Posted May 4, 2016 6 minutes ago, annah said: @rkv we don't recommend using the mobile web version (to avoid note or setting conflicts) Could you expand on the "note or setting conflicts". Would this be any different than the risk from using web and desktop platforms on my Mac? Link to comment
rkv 1 Posted May 5, 2016 Share Posted May 5, 2016 4 hours ago, annah said: @rkv Are you still experiencing this issue? Yes, I am using iOS 9.3.1 and Evernote iOS app will not launch. I see Evernote green splash screen and then it vaporizes. iOS variant has some notes which are on my iPhone but have not been synched to my web or Mac accounts. I haven't tried deleting the Evernote iOS app yet. I had been hoping you might push through an update which resolved the issue. I suspect deleting the app will fix it. Although, I would presumably loose the notes which are on iOS. If it comes to that I can take screen captures on my iPhone an re-enter those notes. Link to comment
rkv 1 Posted May 5, 2016 Share Posted May 5, 2016 The problem has now resolved itself. I can open Evernote on my iPhone and the notes which previously were only visible on iOS are now on the server. The only thing different I did was that after an earlier failure to open Evernote using the iOS search feature, Evernote was visible in the multitasking application stack. When I picked it from there it opened. Once opened I was able to see the previously missing from the server notes and those notes were now on the server. Link to comment
Ex Employees annah 133 Posted May 5, 2016 Ex Employees Share Posted May 5, 2016 @DTLow Using the web and Mac desktop application simultaneously would have the same risk of note conflicts. We wanted to reduce this risk on iOS, and in addition encourage users to use the mobile app which is a better experience. However as I mentioned above, for situations where you need to verify if your notes are on the server, the web app is still accessible on iOS using desktop mode on Chrome or Safari. @rkv Glad to hear it. We fixed another crashing issue (what the original poster was experiencing) in 7.13.1 - see release notes here: Link to comment
Christian Jacobsen 9 Posted May 9, 2016 Share Posted May 9, 2016 The new version 7.13.1 make Evenote on my iPhone crash at start. Before it worked without any problems. After the update it shows up for a split second and then closes. Just as described above. I have tried deleting evernote on the iPhone (newest iOS) and installing it again from scratch. And it still crashes the first time i start it !? How can that be ... there should be no connection or data !? I need an update or back to previous version. Kind regards Christian Link to comment
Ex Employees annah 133 Posted May 9, 2016 Ex Employees Share Posted May 9, 2016 @ChristianJacobsen Please open a support ticket from the link in my signature so we can look into this further. Link to comment
Christian Jacobsen 9 Posted May 10, 2016 Share Posted May 10, 2016 19 hours ago, ChristianJacobsen said: The new version 7.13.1 make Evenote on my iPhone crash at start. Before it worked without any problems. After the update it shows up for a split second and then closes. Just as described above. I have tried deleting evernote on the iPhone (newest iOS) and installing it again from scratch. And it still crashes the first time i start it !? How can that be ... there should be no connection or data !? I need an update or back to previous version. Kind regards Christian This is strange ... Another app did show the same behavior... So I decided to reboot the phone. Then Evernote worked again ... So forget the problem. Just reboot the phone and it might be gone. Link to comment
aumanzor 0 Posted January 18, 2017 Share Posted January 18, 2017 I read that this problem has been fixed back to 2016, but today 1/18/2017 for the first time, it happened to my iPhone 6. I open Evernote and it won't stay open, it just disappears. Please HELP, my business depends on it. Thank you Link to comment
ipbchigi 2 Posted January 18, 2017 Share Posted January 18, 2017 I held down the Evernote icon until the X came up then I deleted Evernote icon.I then reloaded Evernote icon and the program worked fine. Link to comment
aumanzor 0 Posted January 18, 2017 Share Posted January 18, 2017 36 minutes ago, ipbchigi said: I held down the Evernote icon until the X came up then I deleted Evernote icon.I then reloaded Evernote icon and the program worked fine. THANK YOU!!!!! I was afraid to try that one because it says that data will be deleted, but I am sure it's on the web, so we're safe. I'll do that. Best regards, Link to comment
jjlombardi 0 Posted January 19, 2017 Share Posted January 19, 2017 I have the same problem of failure to open for the first time on my iPad. This began on 1/18/2017 the same date I read about the Evernote update. Is there a connection? I've read the posts about deleting the icon and then reloading but am very worried about losing all my data. I do have the same data on my PC but don't quite know how to transfer it to the iPad. Are you sure I'll lose my data from the iPad if I delete and reload? Link to comment
Susan Clarke 0 Posted January 19, 2017 Share Posted January 19, 2017 I have very important data on my Evernote ap on iPad. The ap will not stay open, it just collapses. Should I cancel the ap and redownload it........I do not want to lose the data! Link to comment
ipbchigi 2 Posted January 19, 2017 Share Posted January 19, 2017 If your Evernote data is backed up to the cloud you won't lose the data when you delete the icon from your phone or computer and reinstall the Evernote icon.I had a situation where I thought I had lost files and notebooks but when deleted and reinstalled the icon they were all Ther! Link to comment
ipbchigi 2 Posted January 19, 2017 Share Posted January 19, 2017 All I know is the procedure of deleting the Evernote icon and then reinstall it - it worked for me! Just make sure all data is backed up to the cloud or iCloud. Link to comment
aumanzor 0 Posted January 19, 2017 Share Posted January 19, 2017 Same here, it worked for me! Link to comment
jjlombardi 0 Posted January 20, 2017 Share Posted January 20, 2017 The problem with this good advice is that I can't get my Evernote backup to display on my iCloud Drive (or any other app for that matter). My storage says there's plenty of space left out of the first 5000 free on the iPad. And I'm assuming that once in the iCloud Drive I'll be able to move the data to the new download. Also, none of this would be necessary if I could figure out how to export the same data from my PC but that's another unsolved mystery. Finally, I would have thought by now that an Evernote tech would have responded to my post since it was Evernote 's update that caused the problem in the first place. Thanks for bearing with me. Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 1 hour ago, jjlombardi said: The problem with this good advice is that I can't get my Evernote backup to display on my iCloud Drive (or any other app for that matter). I think the "backed up to the cloud" refers to the master version of your notes stored on the Evernote servers and updated whenever you sync. Even without the client software, it can be accessed via a browser at www.evernote.com >>if I could figure out how to export the same data from my PC but that's another unsolved mystery The windows/mac platforms have a simple export feature with a choice of xml/html format Link to comment
aumanzor 0 Posted January 20, 2017 Share Posted January 20, 2017 Question: Do we need to do a separate back up of the data? or being online is enough? Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 15 minutes ago, aumanzor said: Question: Do we need to do a separate back up of the data? or being online is enough? Define need I wouldn't get stressed over it. You already have one level of backup with the Evernote servers You could implement another level, then another, then another .... I described my backups here One point about the sync process - if you delete a note or contents; the deletion gets synced to the Evernote servers and all our devices Link to comment
aumanzor 0 Posted January 20, 2017 Share Posted January 20, 2017 Sorry, I did not define "need". I read a post above that they back up their data. I did not know if besides our data being "safe" in Evernote's servers was good enough protection, or should I do a personal back up? I can't even find how to back up my data. Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 27 minutes ago, aumanzor said: Sorry, I did not define "need". I read a post above that they back up their data. I did not know if besides our data being "safe" in Evernote's servers was good enough protection, or should I do a personal back up? I can't even find how to back up my data. Actually I was being facetious. Everyone has different levels of "need" to feel secure about their backups Some people will say I don't need the backups I'm running; others will say I need more I can only say it works for me; and it's automatic so I don't actually have to do anything I would still sleep well if I had no backups and just relied on Evernote For an iPad only solution, I'd recommend cloudHQ Link to comment
aumanzor 0 Posted January 20, 2017 Share Posted January 20, 2017 Got it! I appreciate that. I actually have 3 external hard drives to back up my hard drive. !!! thanks Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 36 minutes ago, aumanzor said: I can't even find how to back up my data The Windows/Mac platforms have an export feature - that's what I use Link to comment
robert_burnside 0 Posted January 22, 2017 Share Posted January 22, 2017 This has just happened to me today on two iOS devices concurrently. Old iPad mini v 9.3.5 and iPhone 7+ v10.2. Never happened before. I have rebooted etc. I have read above comments and am surprised Evernote has not been more responsive. They must have found problem + solution by now. Evernote-- please advise. Evernote is now unusable for me and this will considerably impact my business. I'm using a paid version but can't access to get details. Link to comment
Leftie 0 Posted January 22, 2017 Share Posted January 22, 2017 I have the same problem as mentioned previously by others. I just updated to 8.0.2. It did not solve the problem. Please advise. Any electronic note taking app absolutely must be as reliable as pen and paper, AND as quickly accessed. I had to scramble for pen and paper when Evernote would not open. I lost several important points during that presentation. I have a screenshot of what I see just after opening Evernote. The screen goes back to the home screen immediately after this. iPad 4 (iPad 3 with lightning connector), 16GB, iOS 10.2 Link to comment
jjlombardi 0 Posted January 23, 2017 Share Posted January 23, 2017 I just don't know why EN has not responded to all of our complaints about the 8.0.2 up date. It has been a disaster. I think I've figured out why I can't open EN on my iPad. It's because the update removed it and unilaterally transferred EN to another device (Kindle Fire) which was not one of the 2 devices (iPad and PC) I selected when to EN limited me some time ago. Moreover, after the update when I go to EN I get a much different platform that only lists one file at a time plus data I have not sent. Even more irritating, the screen index of my notebooks does not disappear after my choice to open one is made. The time worn expression "If it ain't broke why fix it" applies here. I would like to return to pre 8.0.2 times? In the meantime I am afraid to invoke the delete and reload advice I have been getting from these posts. Is the EN team out there? Link to comment
Level 5* DTLow 5,736 Posted January 23, 2017 Level 5* Share Posted January 23, 2017 18 minutes ago, jjlombardi said: I just don't know why EN has not responded to all of our complaints about the 8.0.2 up date. You should be monitoring the release discussion. The work is ongoing Link to comment
aumanzor 0 Posted January 23, 2017 Share Posted January 23, 2017 1 hour ago, jjlombardi said: I just don't know why EN has not responded to all of our complaints about the 8.0.2 up date. It has been a disaster. I think I've figured out why I can't open EN on my iPad. It's because the update removed it and unilaterally transferred EN to another device (Kindle Fire) which was not one of the 2 devices (iPad and PC) I selected when to EN limited me some time ago. Moreover, after the update when I go to EN I get a much different platform that only lists one file at a time plus data I have not sent. Even more irritating, the screen index of my notebooks does not disappear after my choice to open one is made. The time worn expression "If it ain't broke why fix it" applies here. I would like to return to pre 8.0.2 times? In the meantime I am afraid to invoke the delete and reload advice I have been getting from these posts. Is the EN team out there? It worked for me, I deleted de App from my iPhone and redownloaded and it's working. As far as other problems, I have not noticed anything unusual. Link to comment
aumanzor 0 Posted January 23, 2017 Share Posted January 23, 2017 The only problem I can't figure out is the "red warning" that indicates there is one message won't disappear. I have no idea where to look for messages. I use an iPhone. Link to comment
jim.g 53 Posted January 23, 2017 Share Posted January 23, 2017 10 minutes ago, aumanzor said: The only problem I can't figure out is the "red warning" that indicates there is one message won't disappear. I have no idea where to look for messages. I use an iPhone. If by "red warning" you mean the red badge on the app icon with a number, it's for unchecked or uncleared reminders. Reminders are under All Notes in the Notebook list. Link to comment
aumanzor 0 Posted January 23, 2017 Share Posted January 23, 2017 Just now, jim.g said: If by "red warning" you mean the red badge on the app icon with a number, it's for unchecked or uncleared reminders. Reminders are under All Notes in the Notebook list. YES!!! that's what I meant. I see now, it's for "reminders". I accidentally set up reminders and now, I should remove them. Thank you so much!!! Link to comment
Jufox 0 Posted January 24, 2017 Share Posted January 24, 2017 I have same issue. Looks like since the iPhone app has updated to v8.0.2 it will not open. Tries to open but no green screen and just returns me to the iPhone screen. Double clicking on the home button shows it's there, but I still can't access it. More like nevernote at the moment to be honest. Help!! Link to comment
aumanzor 0 Posted January 25, 2017 Share Posted January 25, 2017 16 hours ago, Jufox said: I have same issue. Looks like since the iPhone app has updated to v8.0.2 it will not open. Tries to open but no green screen and just returns me to the iPhone screen. Double clicking on the home button shows it's there, but I still can't access it. More like nevernote at the moment to be honest. Help!! With the same problem, I followed their suggestion to delete the Icon from the iPhone and go back to the App store and re-install and it's working fine for me. You delete the App by holding down one App for a couple of seconds and them press on the 'X" by the EN App. Link to comment
jjlombardi 0 Posted January 25, 2017 Share Posted January 25, 2017 You made your point but wasn't your data deleted at the same time?! Link to comment
Level 5* CalS 5,280 Posted January 25, 2017 Level 5* Share Posted January 25, 2017 Just now, jjlombardi said: You made your point but wasn't your data deleted at the same time?! Deleting/reinstalling the app on an IOS device has no impact on your data. Your data exists on the EN servers. Link to comment
jim.g 53 Posted January 25, 2017 Share Posted January 25, 2017 2 minutes ago, jjlombardi said: You made your point but wasn't your data deleted at the same time?! All your data is stored on the EN servers, so nothing there is deleted and once the new app is installed, all your data is downloaded into the new app. Link to comment
AlanY 0 Posted January 25, 2017 Share Posted January 25, 2017 Evernote now will not open on my I phone 5 I am running IOS 10.2.1 It opens and immediately closes. I works on my I pad 2 using IOS 9.3.5 It used to work on the phone but now doesn't open at all. Very frustrating. Link to comment
Linda Friedman 0 Posted January 26, 2017 Share Posted January 26, 2017 Both my wife's iPad and IPhone have the problem of Evernote green splash screen and then it vaporizes. Nothing seems to work, although when I go to her Evernote account on my PC everything is there. Any help? Link to comment
ipbchigi 2 Posted January 26, 2017 Share Posted January 26, 2017 Sounds like a storage problem.Call your carrier and buy more storage.Meanwhile you can backup all photos and videos to iCloud and the cloud then erase them from your device to save space.Check in settings to see how much space you have available currently. Link to comment
Level 5* DTLow 5,736 Posted January 26, 2017 Level 5* Share Posted January 26, 2017 19 hours ago, AlanY said: Evernote now will not open on my I phone 5 I am running IOS 10.2.1 15 hours ago, Linda Friedman said: Both my wife's iPad and IPhone have the problem of Evernote green splash screen and then it vaporizes. Nothing seems to work Problems have been reported with the latest release My resolution process would be - Reboot your device - Delete and reinstall the app Link to comment
jjlombardi 0 Posted January 26, 2017 Share Posted January 26, 2017 You made your point but wasn't your data deleted at the same time?! Link to comment
jjlombardi 0 Posted January 26, 2017 Share Posted January 26, 2017 I've read a series of posts about this but was afraid to delete and restore. Here's what finally worked on my iPad. I deleted the app and then tried to download a new app. I could only get an app that had no "Get" button and so it just sat there and added to my frustration. BUT then I pressed a tiny cloud icon (who knew?) on the app and VOILA, the new app opened, all my data was restored with it and I was very happy. I hope this works for all of you too. Link to comment
Ashley4Ever 0 Posted July 27, 2017 Share Posted July 27, 2017 I cannot open evernote on my iphone. It worked earlier today but now that I open the app there is a grey screen. I've tried rebooting my iphone but it won't work. All the other apps are working fine on my phone Link to comment
Level 5* DTLow 5,736 Posted July 27, 2017 Level 5* Share Posted July 27, 2017 4 hours ago, Ashley4Ever said: I've tried rebooting my iphone but it won't work. As per other posts, I woul delete the app and reinstall Link to comment
kkayak 0 Posted January 26, 2018 Share Posted January 26, 2018 My desktop app won't open anymore. I am on an iMac with most recent software. My Evernote app bounces in doc, but does not open. Terrified to delete it and reinstall because I have a good chunk of my life on there. Can't find anything that helps in support threads. Please help. Link to comment
Level 5* DTLow 5,736 Posted January 29, 2018 Level 5* Share Posted January 29, 2018 I posted my troubleshooting steps in the discussion linked below Link to comment
oma5 7 Posted May 15, 2018 Share Posted May 15, 2018 Evernote stopped working on my iPhone 6 but I upgraded this morning to an iPhone 7. Evernote does not work on the new phone either. It opens, I see my most recent notes for a few seconds. Then the screen goes black and a few seconds later it shuts down completely. It works fine on my iPad 2 Air and also works well on my Mac. Help!!! Link to comment
Level 5* DTLow 5,736 Posted May 17, 2018 Level 5* Share Posted May 17, 2018 On 5/15/2018 at 11:50 AM, oma5 said: Evernote does not work on the new phone either. It opens, I see my most recent notes for a few seconds. I don't spend a lot of time troubleshooting my devices. My solution is to delete the app and reinstall. If necessary, I reboot the device. Link to comment
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