Outlook Clipper - "You need to be logged in to work with the clipper"

[mcluff 25]

(Apologies if Outlook Clipper doesn't apply to this forum.)

Getting the below error whenever I try to clip an email using Outlook 2010. (Using EN 6.0.4.1688)

I'm logged into the Windows app AND on Chrome and IE. Did all the restarts and reboots, too. 

 

[Kati 17]

On 4/25/2016 at 2:36 PM, mcluff said:

(Apologies if Outlook Clipper doesn't apply to this forum.)

Getting the below error whenever I try to clip an email using Outlook 2010. (Using EN 6.0.4.1688)

I'm logged into the Windows app AND on Chrome and IE. Did all the restarts and reboots, too. 

 

Hi mcluff,

thanks for reporting the issue!

We would like to see full content of the OLRDClipper_**.txt log file, most recent one should do.
Log files are located in c:\Users\*user name*\AppData\LocalLow\Evernote\Evernote\Logs\

It would also help to know if there were any beta builds installed.
For this, press Win+R, enter 'regedit'. You should have no HKEY_CURRENT_USER\Software\Evernote\Evernote5 or HKEY_CURRENT_USER\Software\Evernote\Evernote6 branches. If there are such branches, try to rename them temporarily and see if that helps.

Thanks,
Kati

[mcluff 25]

The registry keys were the problem, thank you! (I had them going back to Evernote2!)

In case it helps for future reference, here's the error I'd gotten in OLRDclipper[date].txt: 

2016-04-25 10:08:39 DEBUG  [1     ] - Loading localization from: C:\Program Files\Evernote\Evernote\OLIEResource.dll
2016-04-25 10:08:39 WARN   [1     ] - Unable to load localization resource Str_Unknown:1
2016-04-25 10:08:39 DEBUG  [1     ] - Localization loaded

[Little_Sun 3]

1 hour ago, Kati said:

Hi mcluff,

thanks for reporting the issue!

We would like to see full content of the OLRDClipper_**.txt log file, most recent one should do.
Log files are located in c:\Users\*user name*\AppData\LocalLow\Evernote\Evernote\Logs\

It would also help to know if there were any beta builds installed.
For this, press Win+R, enter 'regedit'. You should have no HKEY_CURRENT_USER\Software\Evernote\Evernote5 or HKEY_CURRENT_USER\Software\Evernote\Evernote6 branches. If there are such branches, try to rename them temporarily and see if that helps.

Thanks,
Kati

For some reasons, in my Registry, there are "HKEY_CURRENT_USER\Software\Evernote\Evernote5" and "HKEY_CURRENT_USER\Software\Evernote\Evernote3", besides "HKEY_CURRENT_USER\Software\Evernote\Evernote" where most items locate. I deleted both "Evernote5" and "Evernote3", now it works! 

I replied with detailed error messages in another post. Hope it helps for your reference.  

 

[HerbyDE 101]

On 26.4.2016 at 5:44 PM, Little_Sun said:

For some reasons, in my Registry, there are "HKEY_CURRENT_USER\Software\Evernote\Evernote5" and "HKEY_CURRENT_USER\Software\Evernote\Evernote3", besides "HKEY_CURRENT_USER\Software\Evernote\Evernote" where most items locate. I deleted both "Evernote5" and "Evernote3", now it works! 

I replied with detailed error messages in another post. Hope it helps for your reference.  

 

 

Great! To delete Evernote3, Evernote4, Evernote5 in regestry worked for me too! :-) Thank you!

[stefanjouret 0]

I'm running into the same or a similar problem.  Trying to use clipper in Outlook email 2013 and get the error message that I must be logged in.  I am logged in through chrome.

[thestudio@rockcitystudios. 0]

We are having this same problem, after upgrading our computer.

Here is the text of the log:

2019-01-15 05:58:56 DEBUG  [1     ] - EvernoteController.ClipExecute {
2019-01-15 05:58:56 DEBUG  [1     ] - Got registry data LastLogin: from branch HKEY_CURRENT_USER\Software\Evernote\Evernote
2019-01-15 05:58:56 DEBUG  [1     ] - } EvernoteController.ClipExecute
2019-01-15 05:59:18 DEBUG  [1     ] - EvernoteController.ClipExecute {
2019-01-15 05:59:18 DEBUG  [1     ] - Got registry data LastLogin: from branch HKEY_CURRENT_USER\Software\Evernote\Evernote
2019-01-15 05:59:18 DEBUG  [1     ] - } EvernoteController.ClipExecute
2019-01-15 05:59:24 DEBUG  [1     ] - EvernoteController.ClipExecute {
2019-01-15 05:59:24 DEBUG  [1     ] - Got registry data LastLogin: from branch HKEY_CURRENT_USER\Software\Evernote\Evernote
2019-01-15 05:59:24 DEBUG  [1     ] - } EvernoteController.ClipExecute
2019-01-15 06:00:31 DEBUG  [1     ] - EvernoteController.ClipExecute {
2019-01-15 06:00:31 DEBUG  [1     ] - Got registry data LastLogin: from branch HKEY_CURRENT_USER\Software\Evernote\Evernote
2019-01-15 06:00:31 DEBUG  [1     ] - } EvernoteController.ClipExecute
2019-01-15 06:00:57 DEBUG  [1     ] - EvernoteController.ClipExecute {
2019-01-15 06:00:57 DEBUG  [1     ] - Got registry data LastLogin: from branch HKEY_CURRENT_USER\Software\Evernote\Evernote
2019-01-15 06:00:57 DEBUG  [1     ] - } EvernoteController.ClipExecute

Any ideas?