julie980 1 Posted March 2, 2016 Share Posted March 2, 2016 Installed Web Clipper but can't log on. When asked to enter my username, the log in box disappears as soon as I've finishing typing. It disappears from the screen before I've had chance to input my password or hit sign in. I'm running OS X 10.11.3 and Chrome 49. I've tried removing Web Clipper and adding again. Any thoughts as to what else I might try? Link to comment
Level 5* gazumped 11,652 Posted March 6, 2016 Level 5* Share Posted March 6, 2016 Can you log into Clipper on a different browser? Link to comment
julie980 1 Posted March 6, 2016 Author Share Posted March 6, 2016 Hi there. Yes, it works on Safari. Link to comment
Level 5* gazumped 11,652 Posted March 7, 2016 Level 5* Share Posted March 7, 2016 Hmmn. Don't know of any problems with the Chrome clipper. I can only suggest another uninstall / restart / reinstall, and if that fails, contact support. Link to comment
julie980 1 Posted March 7, 2016 Author Share Posted March 7, 2016 Ok, thanks. Will give that a go. Link to comment
sierramodro 0 Posted March 9, 2016 Share Posted March 9, 2016 I am having a similar problem. I am running Chrome Version 49.0.2623.87 (64-bit) on Mac 10.10.5 Yosemite. When I left click on the elephant head to the right of my address bar, it does nothing. I can right click and get options, but the left click that should allow me to log in does nothing. Every once in a while, if I click on it several times both left and right clicking, the dialog will come up to let me log in. Then it works flawlessly until I close the browser and have to log in again. I have uninstalled, rebooted, reinstalled, etc. No good. It runs on Safari on the same system fine. I have EN Premium, so I'd like to be able to use Web Clipper reliably on Chrome. Link to comment
Level 5* gazumped 11,652 Posted March 10, 2016 Level 5* Share Posted March 10, 2016 Hi @sierramodro. See my answer above... Link to comment
mkh 1 Posted October 24, 2016 Share Posted October 24, 2016 Had the same problem. Cleared "cookies, cached files, and hosted app data". Restarted a fresh browser, and webclipper was back. Link to comment
rhodo 0 Posted January 8, 2017 Share Posted January 8, 2017 I would like to report that I am currently having the identical problem on Firefox (v50.0.1, Windows 10). I can confirm that clearing cookies will prevent the logon screen from immediately disappearing, but entering my correct login credentials will not log me in. Instead, it recreates the disappearing login screen problem (which clearing cookies will again fix). I am not having any problem using Web Clipper on Chrome. Link to comment
Level 5* gazumped 11,652 Posted January 9, 2017 Level 5* Share Posted January 9, 2017 21 hours ago, rhodo said: I would like to report that I am currently having the identical problem on Firefox (v50.0.1, Windows 10). I can confirm that clearing cookies will prevent the logon screen from immediately disappearing, but entering my correct login credentials will not log me in. Instead, it recreates the disappearing login screen problem (which clearing cookies will again fix). I am not having any problem using Web Clipper on Chrome. ... and see Link to comment
Randy Cain 5 Posted October 9, 2017 Share Posted October 9, 2017 Removing the Web Clipper from Chrome and adding it again worked for me. When I re-added it, I was automatically logged in too. Link to comment
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