Other Announcing the new Evernote for Outlook

gbarry · February 17, 2016

Today we are announcing Evernote for Outlook, a new add-in that is now available to Outlook users. The add-in is available in the Microsoft’s Office Store today for all Outlook 2013, 2016 and Outlook on the web users with Office 365 mailboxes. It is also now available to users of the new Outlook.com.

What is Evernote for Outlook?

With the Evernote for Outlook add-in you can access your Evernote account without leaving the Outlook client. Just click on Evernote from the new add-in commands in your Outlook to try these features:

1) Save emails to Evernote
Save important emails directly to the notebook of your choice. You can also add tags and remarks to give the email context. Want the whole thread and save the attachments too? No problem.

2) Attach Evernote note into your email
Browse through your Evernote notes from the add-ins sidebar. When you find a note you want to share, the add-in can place a preview snippet inside the body of your message. When your friends and colleagues click it, they'll go directly to your note.

How do I get Evernote for Outlook?

Here are instructions for finding and installing the add-in, as provided by Microsoft:

For Outlook.com users, you will soon be able to access the Evernote add-in via an add-in command on the top of the screen. Simply click on the Evernote logo at the top of the screen to launch the add-in. The add-in commands are rolling out to users in North America over the next few weeks, and then to users in other parts of the world. In the meanwhile, users can access the add-in through the steps below:

In Outlook 2013 or Outlook 2016, click the File menu and then click Manage Add-ins. For Outlook Web App or Outlook.com, click on the gear icon (top right) and select Manage Add-ins
In the Manage Apps/Add-ins page, click the + sign and then select Add from the Office Store.
Select the add-in you want to install and then click the Add button to begin installation.

The above mentioned add-ins work in Mac Outlook 2016 in message read experiences only.

*Please note that you might see slightly different variations of this add-in in the menu, or find it in a different location in the window, depending on Microsoft’s release schedule.

To learn more about the add-in and how to use it, see our Help and Learning article.

JMichaelTX · February 17, 2016

3 minutes ago, gbarry said:

The above mentioned add-ins work in Mac Outlook 2016 in message read experiences only.

Sounds interesting. Could you please explain in detail what this means?

gbarry · February 17, 2016

More specifically, this means that Mac Outlook does not support Evernote/other add-ins in compose experiences, i.e. when a user composes a new message/reply, they cannot insert notes from Evernote into the message. There's work underway to bring compose functionality into Mac Outlook, but nothing ready to be announced.

briancaldwell · February 17, 2016

The Mac Outlook 2016 supports add-ins in the read case only. So the Evernote for Outlook add-in for Mac Outlook 2016 can save a received message to Evernote (the read experience).

JMichaelTX · February 17, 2016

35 minutes ago, gbarry said:

insert notes from Evernote into the message. There's work underway to bring compose functionality into Mac Outlook, but nothing ready to be announced.

That would be really cool, and very useful. As I'm sure you are aware, many people experience issues sending a Note from Evernote via email. Being able to send it via our preferred email app would be awesome.

CVJ · February 18, 2016

Tried to install the add in and got the message:

" We can't install the add-in right now. We're in the process of updating all outlook.com accounts, but haven't reached "

Will try again later, looking forward to this feature

gbarry · February 19, 2016

Let us know when you do!

FactMan · February 21, 2016

I am looking forward to this being fully implemented. The only add-in I can see loads very slowly/not at all in the latest version of Outlook (I just updated it).

Little_Sun · February 27, 2016

In Outlook 2016, after clicking the File menu, I do not see "Manage Add-ins". How can I add this new Evernote Add-in?

FactMan · February 28, 2016

Often when I open Outlook I get a warning that the clipper has been disabled, or is taking a ridiculously long time to load. Something needs some work here!

FactMan · February 28, 2016

On 2/27/2016 at 10:15 PM, Little_Sun said:

In Outlook 2016, after clicking the File menu, I do not see "Manage Add-ins". How can I add this new Evernote Add-in?

You have to go one step further and click on options. Add-ins will be in the menu on the left. Then you can manage them.

Little_Sun · February 29, 2016

On 28/02/2016 at 10:08 AM, FactMan said:

You have to go one step further and click on options. Add-ins will be in the menu on the left. Then you can manage them.

I went into the Add-ins page, and I clicked this button.

And it said,

I still cannot find the way to install the add-in.

briancaldwell · February 29, 2016

It's possible that you don't have access to it yet. Microsoft is doing a rolling launch, adding additional groups of users every day. You may need to be patient as they complete their rolling launch process.

TechGuy · March 4, 2016

I visited this forum just for this! This is great news!

rubenb · March 9, 2016

On 2/28/2016 at 4:07 PM, FactMan said:

Often when I open Outlook I get a warning that the clipper has been disabled, or is taking a ridiculously long time to load. Something needs some work here!

Disabled warning: Not sure what you mean, could you share a screenshot?
Loading speed: Yes, you're right. We're working on it. You'll see an improvement with next version.

FactMan · March 15, 2016

Just had a thought. I have a lot of rules set up to assign categories to my emails in Outlook. Can the clipper tool turn those into Evernote tags?

rubenb · March 22, 2016

Thanks for the idea.

James D123 · March 22, 2016

When can we expect the regular web clipper to work with our office 365 webmail like it does with Gmail? Right now it wants to highlight my folders list if I want to focus it down from the full article. I really don't want a separate workflow when working primarily in a browser.

JohanH · March 23, 2016

Do you have any idea when the rollout/upgrade from Microsoft will be finished?

I'm currently using a trial account, and really want to test this before subscribing to Outlook.

I can't find any plans from Microsoft...

saintchelo · March 24, 2016

Hi
I add the Evernote addin on my Outlook 2016 from Office Store to my Office 365 account and I want to know if this behaviour it's normal.
Every time that I use Evernote addin on my Outlook, Evernote ask me for login.
This way make use of Evernote in Outlook 2016 very difficult.
It's normal or it's a problem ?
Can you help me please ?

rubenb · March 30, 2016

On 3/23/2016 at 3:34 AM, saintchelo said:

Hi
I add the Evernote addin on my Outlook 2016 from Office Store to my Office 365 account and I want to know if this behaviour it's normal.
Every time that I use Evernote addin on my Outlook, Evernote ask me for login.
This way make use of Evernote in Outlook 2016 very difficult.
It's normal or it's a problem ?
Can you help me please ?

No, this isn't normal. Evernote should remember the login info.

As this doesn't seem to be a general problem, please contact support to sort this out.

rubenb · March 30, 2016

On 3/22/2016 at 8:35 AM, JohanH said:

Do you have any idea when the rollout/upgrade from Microsoft will be finished?

I'm currently using a trial account, and really want to test this before subscribing to Outlook.

I can't find any plans from Microsoft...

We don't have this kind of info, please contact Microsoft to find out.

klliopatra · April 12, 2016

Hello. I'd like to report a bug.

I am using Evernote for Outlook on Outlook 2016 on Windows 7 Enterprise through my workplace's Office 356 subscription. Whenever I try to clip an email, the subject line of the email is copied to the title of the new Evernote note. I often want to add text before the subject line of the email in the Evernote note title. When I try to type at the beginning of the title of the note in the Evernote for Outlook window, the cursor keeps jumping to the end of the line after every character I type. Thus, I've had to type my additional text at the end of the line (after the email subject) and then copy and paste that text at the beginning (before the email subject). Please fix this bug. Thank you!

Otherwise, this is a great app!

fredhammersmith · April 17, 2016

Great, great work!

I am finally able to replace the Powerbot app, which was very buggy.

Really like the way we can select/de-select different emails in a conversation.

It fits my workflow in a perfect way.

rubenb · April 27, 2016

On 4/12/2016 at 5:33 PM, klliopatra said:

Hello. I'd like to report a bug.

I am using Evernote for Outlook on Outlook 2016 on Windows 7 Enterprise through my workplace's Office 356 subscription. Whenever I try to clip an email, the subject line of the email is copied to the title of the new Evernote note. I often want to add text before the subject line of the email in the Evernote note title. When I try to type at the beginning of the title of the note in the Evernote for Outlook window, the cursor keeps jumping to the end of the line after every character I type. Thus, I've had to type my additional text at the end of the line (after the email subject) and then copy and paste that text at the beginning (before the email subject). Please fix this bug. Thank you!

Otherwise, this is a great app!

Thanks for the bug report. It'll be fixed.

rubenb · April 27, 2016

On 4/17/2016 at 5:22 PM, fredhammersmith said:

Great, great work!

I am finally able to replace the Powerbot app, which was very buggy.

Really like the way we can select/de-select different emails in a conversation.

It fits my workflow in a perfect way.

Many thanks for the feedback, I'll pass it to the team.

Macho Man · May 11, 2016

Can someone help me? I'm having problems in sending forwards from my outlook 2007 to my evernote account. An email is send me back saying that I couldn't reach my evernote account from my outlook.

mcluff · May 11, 2016

As of today I STILL get the error that my account hasn't migrated. Not even thinking of using Outlook.com as my primary email until that...

rubenb · May 20, 2016

On 5/11/2016 at 0:37 PM, Macho Man said:

Can someone help me? I'm having problems in sending forwards from my outlook 2007 to my evernote account. An email is send me back saying that I couldn't reach my evernote account from my outlook.

Please double check your Evernote email address in your account settings. If that doesn't help, please contact Evernote support.

rubenb · May 20, 2016

On 5/11/2016 at 7:30 PM, mcluff said:

As of today I STILL get the error that my account hasn't migrated. Not even thinking of using Outlook.com as my primary email until that...

Microsoft is still in the process of rolling out the next Outlook experience with add-ons to their users. Hope you'll get it soon.

bill101 · May 28, 2016

On my system: Windows 10 on MS Surface Book, the Evernote Outlook add-ins prevent Outlook from starting up. I had to turn them off.

David_G · June 3, 2016

I have the Evernote add-in with my Outlook.com account but it doesn't always work. Often when I click on Evernote to send an email to Evernote the blank box opens and then nothing happens.

rubenb · June 24, 2016

On 5/28/2016 at 5:43 PM, bill101 said:

On my system: Windows 10 on MS Surface Book, the Evernote Outlook add-ins prevent Outlook from starting up. I had to turn them off.

Sorry for the late answer.
I think you are referring to the Outlook Clipper, not Evernote for Outlook. Please contact support to troubleshoot your setup.

rubenb · June 24, 2016

On 6/3/2016 at 5:42 PM, David_G said:

I have the Evernote add-in with my Outlook.com account but it doesn't always work. Often when I click on Evernote to send an email to Evernote the blank box opens and then nothing happens.

It could be either Outlook not loading the add-in or a problem with the add-in itself.

Which browser are you using? When it happens, do you have a reliable internet connect?

RuudP · July 5, 2016

I've seem to have managed to install the add-in for mac, but when I want to save a mail to evernote I get the following error:

Interne foutmelding. Probeer het opnieuw en neem contact op met Evernote support.

Translated: internal error. Try again and contact Evernote support.

I use Outlook for mac (15.23) with an on premises exchange server (2013 updated to beyond SP1)

below the log:

[6 July 2016 at 09:45:52 GMT+2] ============ Evernote for Outlook 365 started. ============
[6 July 2016 at 09:45:52 GMT+2] Office.js initialised. Host data:   Outlook 15.23 (160611) Unknown
[6 July 2016 at 09:45:52 GMT+2] Evernote.UserContext init
[6 July 2016 at 09:45:52 GMT+2] Evernote.CacheData ctor
[6 July 2016 at 09:45:52 GMT+2] persistent data users:   1
[6 July 2016 at 09:45:52 GMT+2] App version: 1.6; Locale: en-us;
[6 July 2016 at 09:45:52 GMT+2] Remote using https://www.evernote.com
[6 July 2016 at 09:45:54 GMT+2] Evernote.ClipController
[6 July 2016 at 09:45:54 GMT+2] EvernoteCategorization update
[6 July 2016 at 09:45:54 GMT+2] Got tags
[6 July 2016 at 09:45:54 GMT+2] loading notebook from settings:   Afdeling
[6 July 2016 at 09:45:54 GMT+2] makeEwsRequest conversations async
[6 July 2016 at 09:45:54 GMT+2] roamingSettings save async
[6 July 2016 at 09:45:54 GMT+2] makeEwsRequest conversations got mails: 0
[6 July 2016 at 09:45:54 GMT+2] Unable to get conversation. Clipping single mail.
[6 July 2016 at 09:45:54 GMT+2] Get current mail error: undefined is not an object (evaluating 'n.getTime')
[6 July 2016 at 09:45:54 GMT+2] Roaming settings saved.
[6 July 2016 at 09:45:55 GMT+2] Got tags
[6 July 2016 at 09:45:56 GMT+2] Error catched in JSON RPC Client:ReferenceError: Can't find variable: callback {"line":2,"column":17227,"sourceURL":"https://cdn1.evernote.com/outlook/v1.6/scripts/dest/2.2.wp.js"}
[6 July 2016 at 09:45:56 GMT+2] Got notebooks
[6 July 2016 at 09:45:56 GMT+2] Local settings saved.
[6 July 2016 at 09:45:56 GMT+2] https://www.evernote.com/shard/s540/ auth success
[6 July 2016 at 09:45:57 GMT+2] https://www.evernote.com/shard/s475/ auth success
[6 July 2016 at 09:45:57 GMT+2] https://www.evernote.com/shard/s600/ auth success
[6 July 2016 at 09:45:58 GMT+2] Got notebooks   - end
[6 July 2016 at 09:45:58 GMT+2] Local settings saved.
[6 July 2016 at 09:45:59 GMT+2] roamingSettings save async
[6 July 2016 at 09:46:00 GMT+2] makeEwsRequest body async
[6 July 2016 at 09:46:00 GMT+2] Fwd: TVT parse success
[6 July 2016 at 09:46:00 GMT+2] all mails parsed
[6 July 2016 at 09:46:00 GMT+2] Roaming settings saved.
[6 July 2016 at 09:46:01 GMT+2] clipExchange mail failed: {"msg":"The request failed. The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target","trace":"microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\nCaused by: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:729)\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.validateAndEmitRequest(ServiceRequestBase.java:639)\n\tat microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:62)\n\tat microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:158)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.internalBindToItems(ExchangeService.java:1343)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.bindToItem(ExchangeService.java:1378)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.bindToItem(ExchangeService.java:1395)\n\tat microsoft.exchange.webservices.data.core.service.item.EmailMessage.bind(EmailMessage.java:94)\n\tat microsoft.exchange.webservices.data.core.service.item.EmailMessage.bind(EmailMessage.java:110)\n\tat com.evernote.web.util.exchange.Mail.getExchangeMail(Mail.java:33)\n\tat com.evernote.web.util.exchange.Mail.getAttachments(Mail.java:42)\n\tat com.evernote.web.util.exchange.processors.InlineImagesProcessor.processBody(InlineImagesProcessor.java:31)\n\tat com.evernote.web.util.exchange.processors.MailBodyProcessorBase.process(MailBodyProcessorBase.java:18)\n\tat com.evernote.web.util.exchange.processors.MailBodyProcessorBase.process(MailBodyProcessorBase.java:20)\n\tat com.evernote.web.util.exchange.ExchangeNote.createNote(ExchangeNote.java:58)\n\tat com.evernote.web.util.NoteStoreExtras.clipExchangeMail(NoteStoreExtras.java:1867)\n\tat sun.reflect.GeneratedMethodAccessor3461.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.lang.reflect.Method.invoke(Method.java:498)\n\tat org.jabsorb.serializer.AccessibleObjectResolver.invokeAccessibleObject(AccessibleObjectResolver.java:161)\n\tat org.jabsorb.JSONRPCBridge.call(JSONRPCBridge.java:548)\n\tat com.evernote.web.JSONThriftServlet.doEvernoteGet(JSONThriftServlet.java:166)\n\tat com.evernote.web.JSONThriftServlet.doEvernotePost(JSONThriftServlet.java:133)\n\tat com.evernote.web.EverNoteServlet.doPost(EverNoteServlet.java:173)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:648)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.UserShardCheckFilter.doFilter(UserShardCheckFilter.java:73)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SecurityFilter.doFilter(SecurityFilter.java:213)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721)\n\tat org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:466)\n\tat org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391)\n\tat org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318)\n\tat com.evernote.web.ShardCheckServlet.service(ShardCheckServlet.java:72)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.XFrameOptionsFilter.doFilter(XFrameOptionsFilter.java:72)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.UserShardCheckFilter.doFilter(UserShardCheckFilter.java:73)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SecurityFilter.doFilter(SecurityFilter.java:213)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.MetricsFilter.doFilter(MetricsFilter.java:62)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.CsrfTokenUpdatingFilter.doFilter(CsrfTokenUpdatingFilter.java:88)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SslFilter.doFilter(SslFilter.java:78)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89)\n\tat com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:119)\n\tat com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:133)\n\tat com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:130)\n\tat com.google.inject.servlet.GuiceFilter$Context.call(GuiceFilter.java:203)\n\tat com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:130)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:518)\n\tat org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)\n\tat org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:673)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1526)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1482)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.lang.Thread.run(Thread.java:745)\nCaused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.ssl.Alerts.getSSLException(Alerts.java:192)\n\tat sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1949)\n\tat sun.security.ssl.Handshaker.fatalSE(Handshaker.java:302)\n\tat sun.security.ssl.Handshaker.fatalSE(Handshaker.java:296)\n\tat sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1509)\n\tat sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216)\n\tat sun.security.ssl.Handshaker.processLoop(Handshaker.java:979)\n\tat sun.security.ssl.Handshaker.process_record(Handshaker.java:914)\n\tat sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1062)\n\tat sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375)\n\tat sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1403)\n\tat sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1387)\n\tat org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)\n\tat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185)\n\tat org.apache.http.impl.conn.BasicHttpClientConnectionManager.upgrade(BasicHttpClientConnectionManager.java:350)\n\tat org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415)\n\tat org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\n\tat org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)\n\tat org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)\n\tat org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\n\tat org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)\n\tat microsoft.exchange.webservices.data.core.request.HttpClientWebRequest.executeRequest(HttpClientWebRequest.java:292)\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:720)\n\t... 95 more\nCaused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:387)\n\tat sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292)\n\tat sun.security.validator.Validator.validate(Validator.java:260)\n\tat sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)\n\tat sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)\n\tat sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:105)\n\tat microsoft.exchange.webservices.data.core.EwsX509TrustManager.checkServerTrusted(EwsX509TrustManager.java:83)\n\tat sun.security.ssl.AbstractTrustManagerWrapper.checkServerTrusted(SSLContextImpl.java:922)\n\tat sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1491)\n\t... 114 more\nCaused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)\n\tat sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)\n\tat java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)\n\tat sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382)\n\t... 122 more\n","code":490,"name":"microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException"}
[6 July 2016 at 09:46:01 GMT+2] Internal error. Please, try again and contact the Evernote Support.
[6 July 2016 at 09:46:01 GMT+2] Clip aborted, reason:   {"msg":"The request failed. The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target","trace":"microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\nCaused by: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:729)\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.validateAndEmitRequest(ServiceRequestBase.java:639)\n\tat microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:62)\n\tat microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:158)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.internalBindToItems(ExchangeService.java:1343)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.bindToItem(ExchangeService.java:1378)\n\tat microsoft.exchange.webservices.data.core.ExchangeService.bindToItem(ExchangeService.java:1395)\n\tat microsoft.exchange.webservices.data.core.service.item.EmailMessage.bind(EmailMessage.java:94)\n\tat microsoft.exchange.webservices.data.core.service.item.EmailMessage.bind(EmailMessage.java:110)\n\tat com.evernote.web.util.exchange.Mail.getExchangeMail(Mail.java:33)\n\tat com.evernote.web.util.exchange.Mail.getAttachments(Mail.java:42)\n\tat com.evernote.web.util.exchange.processors.InlineImagesProcessor.processBody(InlineImagesProcessor.java:31)\n\tat com.evernote.web.util.exchange.processors.MailBodyProcessorBase.process(MailBodyProcessorBase.java:18)\n\tat com.evernote.web.util.exchange.processors.MailBodyProcessorBase.process(MailBodyProcessorBase.java:20)\n\tat com.evernote.web.util.exchange.ExchangeNote.createNote(ExchangeNote.java:58)\n\tat com.evernote.web.util.NoteStoreExtras.clipExchangeMail(NoteStoreExtras.java:1867)\n\tat sun.reflect.GeneratedMethodAccessor3461.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.lang.reflect.Method.invoke(Method.java:498)\n\tat org.jabsorb.serializer.AccessibleObjectResolver.invokeAccessibleObject(AccessibleObjectResolver.java:161)\n\tat org.jabsorb.JSONRPCBridge.call(JSONRPCBridge.java:548)\n\tat com.evernote.web.JSONThriftServlet.doEvernoteGet(JSONThriftServlet.java:166)\n\tat com.evernote.web.JSONThriftServlet.doEvernotePost(JSONThriftServlet.java:133)\n\tat com.evernote.web.EverNoteServlet.doPost(EverNoteServlet.java:173)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:648)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.UserShardCheckFilter.doFilter(UserShardCheckFilter.java:73)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SecurityFilter.doFilter(SecurityFilter.java:213)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721)\n\tat org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:466)\n\tat org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391)\n\tat org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318)\n\tat com.evernote.web.ShardCheckServlet.service(ShardCheckServlet.java:72)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.XFrameOptionsFilter.doFilter(XFrameOptionsFilter.java:72)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.UserShardCheckFilter.doFilter(UserShardCheckFilter.java:73)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SecurityFilter.doFilter(SecurityFilter.java:213)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.MetricsFilter.doFilter(MetricsFilter.java:62)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.CsrfTokenUpdatingFilter.doFilter(CsrfTokenUpdatingFilter.java:88)\n\tat com.evernote.web.servlet.EvernoteFilter.doFilter(EvernoteFilter.java:42)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.evernote.web.SslFilter.doFilter(SslFilter.java:78)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89)\n\tat com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:119)\n\tat com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:133)\n\tat com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:130)\n\tat com.google.inject.servlet.GuiceFilter$Context.call(GuiceFilter.java:203)\n\tat com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:130)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:518)\n\tat org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)\n\tat org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:673)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1526)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1482)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.lang.Thread.run(Thread.java:745)\nCaused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.ssl.Alerts.getSSLException(Alerts.java:192)\n\tat sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1949)\n\tat sun.security.ssl.Handshaker.fatalSE(Handshaker.java:302)\n\tat sun.security.ssl.Handshaker.fatalSE(Handshaker.java:296)\n\tat sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1509)\n\tat sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216)\n\tat sun.security.ssl.Handshaker.processLoop(Handshaker.java:979)\n\tat sun.security.ssl.Handshaker.process_record(Handshaker.java:914)\n\tat sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1062)\n\tat sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375)\n\tat sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1403)\n\tat sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1387)\n\tat org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)\n\tat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185)\n\tat org.apache.http.impl.conn.BasicHttpClientConnectionManager.upgrade(BasicHttpClientConnectionManager.java:350)\n\tat org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415)\n\tat org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\n\tat org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)\n\tat org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)\n\tat org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\n\tat org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)\n\tat microsoft.exchange.webservices.data.core.request.HttpClientWebRequest.executeRequest(HttpClientWebRequest.java:292)\n\tat microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:720)\n\t... 95 more\nCaused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:387)\n\tat sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292)\n\tat sun.security.validator.Validator.validate(Validator.java:260)\n\tat sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)\n\tat sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)\n\tat sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:105)\n\tat microsoft.exchange.webservices.data.core.EwsX509TrustManager.checkServerTrusted(EwsX509TrustManager.java:83)\n\tat sun.security.ssl.AbstractTrustManagerWrapper.checkServerTrusted(SSLContextImpl.java:922)\n\tat sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1491)\n\t... 114 more\nCaused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\n\tat sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)\n\tat sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)\n\tat java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)\n\tat sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382)\n\t... 122 more\n","code":490,"name":"microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException"}

Mike7 · July 6, 2016

I frequently get this "Sorry, unable to clip this email" error message in Office 365 Windows 7 Enterprise. It's annoying b/c the error message isn't prominent so I don't always realize that it happens. I'll only find out after not being able to find a note that I expect to exist in Evernote. What causes this? How can it be fixed?

rubenb · July 8, 2016

@RuudP - Thanks for the log file about the internal message. Looks like there a problem communicating with the on-premise exchange server:

"PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested "

Could be a configuration issue or a version problem. Do other users using the same server use the add-in successfully?

rubenb · July 8, 2016

On 7/6/2016 at 9:04 PM, Mike7 said:

I frequently get this "Sorry, unable to clip this email" error message in Office 365 Windows 7 Enterprise. It's annoying b/c the error message isn't prominent so I don't always realize that it happens. I'll only find out after not being able to find a note that I expect to exist in Evernote. What causes this? How can it be fixed?

Could you send me the log after it happened again?

Here's how you get log:
1. In Evernote for Outlook click the gear button
2. Then click 'View Log' at the bottom of the panel

Mike7 · July 8, 2016

3 hours ago, rubenb said:

Could you send me the log after it happened again?

Here's how you get log:
1. In Evernote for Outlook click the gear button
2. Then click 'View Log' at the bottom of the panel

Hi,

Thanks for responding. I'll send you the log in a personal message.

RuudP · July 12, 2016

On 08/07/2016 at 1:08 PM, rubenb said:

@RuudP - Thanks for the log file about the internal message. Looks like there a problem communicating with the on-premise exchange server:

"PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested "

Could be a configuration issue or a version problem. Do other users using the same server use the add-in successfully?

I'm the only user with a Mac connecting to this server, and I'm also the only user using the plugin. The windows users do not use office 365 yet.

jamesmartin057 · July 12, 2016

I am using boxer app for Evernote. It is simply best for email activities!

rubenb · July 15, 2016

On 7/12/2016 at 0:12 PM, RuudP said:

I'm the only user with a Mac connecting to this server, and I'm also the only user using the plugin. The windows users do not use office 365 yet.

Do you have a system admin you could go to?

RuudP · July 15, 2016

On 15/07/2016 at 4:06 PM, rubenb said:

Do you have a system admin you could go to?

Yes, there is, but what do I ask him? He is willing to help me, but where to start?

RuudP · August 29, 2016

On 15/07/2016 at 4:18 PM, RuudP said:

Yes, there is, but what do I ask him? He is willing to help me, but where to start?

Can you please help me what to ask my system admin? I would really like to use this feature.

Other Announcing the new Evernote for Outlook

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