paperbackgangsta 0 Posted February 14, 2016 Share Posted February 14, 2016 Hello all, I just renewed my subscription by updating my billing info, only thing is I intended to pay for a month of Evernote basic and instead accidentally ended up paying for a year's worth of service, an option that was preselected so by the time I clicked ok to proceed with the payment it was only when it was too late that I realized my error. Can this be reversed before my bank processes the payment? Link to comment
Level 5* gazumped 11,664 Posted February 18, 2016 Level 5* Share Posted February 18, 2016 Hi. User forum here, so payment issues are outside our control - and it depends on who you paid; iTunes or Evernote but for Evernote please raise this with Support by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action 'Basic' accounts are free anyway, so I'm not sure what you've paid for... If you go by the website you'll get an instant acknowledgement and ticket number - post that here and we can get an admin to have a look at the issue for you. Premium users (if you accidentally happen to be one at the moment) also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
Level 5* JMichaelTX 4,117 Posted February 19, 2016 Level 5* Share Posted February 19, 2016 On 2/14/2016 at 10:29 PM, paperbackgangsta said: Can this be reversed before my bank processes the payment? Probably not, since electronic payments go very fast. But you should be able to get a credit from Evernote by following the instructions provided by @gazumped. Link to comment
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