DavoBe16 0 Posted January 28, 2016 Share Posted January 28, 2016 Hi, when I re-install Evernote, Spotlight search only finds notes which are created after installing the app, not existing older notes. Any suggestions? Thanks! Link to comment
Level 5* gazumped 11,514 Posted February 3, 2016 Level 5* Share Posted February 3, 2016 Hi. Spotlight problems were reported a while ago - https://discussion.evernote.com/topic/80388-problem-with-mac-os-spotlight-and-evernote-notes-including-scanned-text/?p=379290 Did you clean reinstall your app or is this a new install on this device? Link to comment
Level 5* JMichaelTX 4,115 Posted February 3, 2016 Level 5* Share Posted February 3, 2016 On 1/28/2016 at 1:41 AM, DavoBe16 said: Spotlight search only finds notes which are created after installing the app, not existing older notes. Any suggestions? I can confirm this issue using iPhone 6+, EN iOS 7.10, iOS 9.2.1. However, EN iOS search worked fine. I suggest you report this as a bug: I recommend that everyone who experiences a bug to submit a bug report. This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix. Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG: " to make it clear. Reporting a bug should be available to all users, including Free Account owners. Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and "Log in issues". Link to comment
DavoBe16 0 Posted February 4, 2016 Author Share Posted February 4, 2016 15 hours ago, gazumped said: Hi. Spotlight problems were reported a while ago - https://discussion.evernote.com/topic/80388-problem-with-mac-os-spotlight-and-evernote-notes-including-scanned-text/?p=379290 Did you clean reinstall your app or is this a new install on this device? Hi, your link is about OsX on Mac, I have this issue on Iphone 6s Plus. New iphone and App installed via Backup on the new phone. But also when I delete and re-install the app re-install the bug occurs. Link to comment
DavoBe16 0 Posted February 4, 2016 Author Share Posted February 4, 2016 Bug can be reproduced easily, also on other Iphone models (tried Iphone 6s Plus and Iphone 6) 1. Uninstall the app 2. Re-install the App and sign in. All notes are shown in the App itself. 3. Try to search for a note with a keyword included in one of your note titles via Spotlight. No notes are found. 4. Add a new note 5. Search for a keyword included in the new note's title. This one is shown by spotlight, but not all older notes.All notes you create from now on, are found. Link to comment
Level 5* JMichaelTX 4,115 Posted February 4, 2016 Level 5* Share Posted February 4, 2016 25 minutes ago, DavoBe16 said: Bug can be reproduced easily, So did you submit a bug report, providing these steps? Link to comment
DavoBe16 0 Posted February 4, 2016 Author Share Posted February 4, 2016 Yes, I did, but the German support form does not allow to categorize the support inquiry as a BUG. Link to comment
Level 5* JMichaelTX 4,115 Posted February 4, 2016 Level 5* Share Posted February 4, 2016 5 hours ago, DavoBe16 said: Yes, I did, but the German support form does not allow to categorize the support inquiry as a BUG If you are unable to submit a bug report from Germany, then you might try Twitter, providing a link to this thread: Since Evernote now is providing official support to all users via Twitter, you can post your bug on Twitter @evernotehelps. Link to comment
amanda_h 300 Posted February 6, 2016 Share Posted February 6, 2016 On January 28, 2016 at 1:41 AM, DavoBe16 said: Hi, when I re-install Evernote, Spotlight search only finds notes which are created after installing the app, not existing older notes. Any suggestions? Thanks! Hi @DavoBe16, It looks like your post has been converted into a ticket and a member of our Technical Support Team reached out asking for a copy of the activity log so they can help investigate this further. Let me know if you didn't receive that email. Link to comment
Finn Ove 5 Posted November 29, 2017 Share Posted November 29, 2017 Hi, I have reinstalled a few times this year (2017), and the spotlight search is still not working. Is this an iOS problem, or an Evernote problem? It seems to work a little bit better after each reinstall, but after a while there are many notes not showing up. Link to comment
pianoxcape 0 Posted February 16, 2018 Share Posted February 16, 2018 I'm having the same problem. On Mac OS - spotlight will not return any results for Evernote. I've done a clean (direct) install, and also re-indexed Spotlight several times. Nothing is working. I've read through the threads and tried the suggestions, but nothing seems to work. Help? Link to comment
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