Changing credit cards for subscription renewal

[nmunros 0]

Clunky process! Web form too tall for my screen yet I could not scroll it. Why does removing an old card (when a new one has already been added) result in the subscription being cancelled?

Surely taking money off a customer should be as slick a process as possible!

[gazumped 7,166]

Absolutely agree:  but did you report the payment issue to CS by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action ?  It would be useful to know if there are already plans to improve the payment process..