nmunros 0 Posted January 20, 2016 Share Posted January 20, 2016 Clunky process! Web form too tall for my screen yet I could not scroll it. Why does removing an old card (when a new one has already been added) result in the subscription being cancelled? Surely taking money off a customer should be as slick a process as possible! Link to post
Level 5* gazumped 8,068 Posted January 20, 2016 Level 5* Share Posted January 20, 2016 Absolutely agree: but did you report the payment issue to CS by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action ? It would be useful to know if there are already plans to improve the payment process.. Link to post
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