(Archived) Syncronization failure

[exvision 0]

Hi guys, been unable to sync for the past couple weeks. Works fine on my Win7 laptop, Ipod touch, but not on OSX. I also tried logging in through Safari and no issues there.

During the past couple weeks I believe there has been a couple upgrades, and I've also tried uninstalling and reinstalling.

Could it be a port issue, what port does evernote use?

There are a couple errors listed below at the bottom of the log.

Any ideas?

Version: Evernote Mac 1.7.0 (74956)

Locale: en-CA

OS: 10.6.2

WebKit: 531.21.8

WebCore: 531.21.8

Mac Model: MacPro3,1

CPU Type: Intel

CPU Count: 8

CPU Speed: 2.800000 GHz

RAM: 4.000000 GB

Resident: 63.7 MB

Virtual: 599.8 MB

2010-03-09 09:00:04 0x511e30 [EDAMHTTPClient] INFO: Client name: Evernote Mac/74956 (en-CA); MacOS/10.6.2;

2010-03-09 09:00:05 0x511e30 [ENAppController] INFO: Safari clipper plugin version is 74952

2010-03-09 09:00:07 0xe4e0c0 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.

2010-03-09 09:00:12 0xadde00 [ENSyncEngine] INFO: Contacting Evernote server...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] DEBUG: current update count: 1852

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Upload used from server: 0

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Starting incremental sync...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: downloading chunks...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: received 1 chunks.

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Syncing tags...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: 0 tags to process

2010-03-09 09:00:13 0x511e30 [ENSyncEngine] INFO: Syncing searches...

2010-03-09 09:00:13 0x511e30 [ENSyncEngine] INFO: Syncing notebooks...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Syncing notes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Syncing resources...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Uploading changes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sending tag changes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sending search changes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sending notebook changes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sending note changes...

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Syncing note 'List Examples' [(null)]

2010-03-09 09:00:13 0xadde00 [ENAppController] ERROR: EXCEPTION: EDAMNotFoundException(identifier:"Note.notebookGuid",key:"7e4e06e3-080d-4d40-b13e-7bcbe4448894")

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] ERROR: exception adding note 'List Examples' to server

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sync exception: EDAMNotFoundException(identifier:"Note.notebookGuid",key:"7e4e06e3-080d-4d40-b13e-7bcbe4448894")

2010-03-09 09:00:13 0xadde00 [ENSyncEngine] INFO: Sync complete.

[engberg 89]

Hi,

If you have some important unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following:

Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this:

Quit Evernote.

In the finder, open the "Library" folder in your home directory. (This is in the directory with your name, NOT at the top level of your hard drive.)

Navigate to "Application Support"

Move the "Evernote" directory from that location to a different place (like the desktop)

Start Evernote, provide your username and password again if needed

This will synchronize all of your notes from the service and create a new local database.

*If you do have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes.

Thanks,

Evernote Support

[exvision 0]

Thanks Dave, that worked flawlessly.

Best Regards