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hevelius

ANSWERED Sharing to Evernote hangs on iOS 9 (iPhone 6s)

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Hi, I just switched from an android phone to the iPhone 6s and one major problem I have is that sharing to Evernote (via the Evernote extension) doesn't work. When I select share and choose the Evernote extension the window pops up to give me the option to Save, but when I click Save it just cycles endlessly (with a spinning circle) and never completes. In the end I have to click Cancel to back out.

This happens regardless of which app I initiate the share request from. From the Mac it works fine (as it did from Android) but it's broken for me on the iPhone 6s.

As EN is a major part of my workflow I'd be grateful for anything help in fixing this. Not being able to send things to EN from my iPhone sucks big time :-(

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Hi hevelius,

Our development team is investigating the root cause of this issue. I'll keep an eye out for any updates and follow up in this thread when I find out more information.

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Although, I have not seen the issue you are describing in my iOS devices with EN. I've had similar issues with other apps before. 

Have you tried restarting the phone?  Cures a lot of ills on iOS, particularly when you've been installing a lot of new apps. 

 

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Hi rhkennerly, 

 

Yes I tried restarting the phone - it made no difference. I even tried reinstalling EN but it made no difference.

From what amanda_h says above it seems like there's something else going on.

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Since everything else being identical in our setups except you're coming from android, that might be a clue?  

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Hi, I have the same issue but on an android phone (LG G3). Its been a few days that I tap on "share to Evernote" and I wait, I wait... and nothing happens. The page has not been saved in EN. Any tips or ideas? 

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Hmmn.  In both cases I'd suggest uninstall / reinstall and if that doesn't work submit a bug report.  If you're a plus or premium user,  try emailing the clips to your account?

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gazumped, as I said in my earlier post, I tried reinstalling but to no avail.

I'm sure emailing is a viable workaround, although it's not so convenient on a mobile device. Hopefully, it will be fixed sometime.

Thanks for suggestions, anyway.

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@hevelius We believe that most of the sharing issues were resolved in 7.10. Can you verify that you are running that version (at the bottom of the in-app settings menu)? If you are and the issue persists, please open a support ticket from the link in my signature so we can further investigate. Thanks!

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Hi annah, 

I just forced an update to the latest version, now 7.10, and yes it worked! :)

I haven't had a chance to test this on my iPad yet but it seems to be working with that version on my iPhone.

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It was happening even with version 7.1. 

But what fixed it for me was to wait for the page preview image to load/show up in the share dialog. After that I was able save. 

Maybe preview generation code is blocking the share event?  They should be independent. 

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