(Archived) Firefox 3.6 not working

[eightholding 0]

The web-clipper (3.0.0.71760) for Firefox 3.6 isn't compatible . Evernote has no solution for that and asks always for re-installing it. But after re-starting Firefox, Web clipper isn't working again.

[engberg 89]

We believe that your Firefox profile may include incorrect information about a previous version of Evernote's extension. When you start Firefox, it is referring to this old information.

To test this:

Quit Firefox

Open your "home" directory on the Mac in Finder

Go into: Library / Application Support / Firefox / Profiles

Open any folder you see within "Profiles"

Drag these files out of that folder: extensions.cache, extensions.rdf and extensions.ini

(For example, you could drag them to the desktop.)

Start Firefox

Install Evernote's extension from: https://addons.mozilla.org/en-US/firefox/addon/8381

[baroquedub 0]

Not working for me either on Firefox 3.6.6. Right click "Add to Evernote" or using the browser bar button does nothing.

The problem can't be that my Firefox profile includes incorrect information about a previous version of Evernote's extension because this is the first time I've ever installed it.

Anyone have any ideas?

[engberg 89]

Try going to the add-in preferences and make sure that it's clipping to the right place (e.g. if you don't have the desktop client installed, make sure it's clipping directly to the Web).

[baroquedub 0]

Excellent, did the trick! thank you Might be worth adding this to the FAQ on the website... I did search the Knowledge base but couldn't seem to find anything about this. Thanks again.

[engberg 89]

Thanks for the suggestion. I've filed a bug to improve this behavior.