i7iceguy 0 Posted February 28, 2008 Share Posted February 28, 2008 I cannot get the PC version to launch. Whenever I launch the evernote program, I receive an error and it closes down.Anyone else experience this? Link to comment
iafanasyev 1 Posted February 28, 2008 Share Posted February 28, 2008 When it crashes, does it give you the special dialog with the 'Send' button to send the crash report? If it does, please send this to us.Did it start crashing from the very first run, after you have installed it? Or were you able to enter the account login/password the first time you ran it?Any additional information/screenshots is much appreciated. Link to comment
i7iceguy 0 Posted February 28, 2008 Author Share Posted February 28, 2008 The first time I installed it I was able to make some notes, do some testing. Installed it on my mobile device and did some notes. After closing the program on my PC, and restarting it, it would no longer launch. I have sent the bug and will attach some screenshots. Link to comment
iafanasyev 1 Posted February 28, 2008 Share Posted February 28, 2008 Thanks! On the last screenshot, there are two "click here" links; could you please click on the first one and send us the technical information also? (You can just copy-paste it from there as a text, not as a screenshot). Link to comment
i7iceguy 0 Posted February 28, 2008 Author Share Posted February 28, 2008 I will copy and paste the error later. My remote connect software won't let me copy the text.Also, I attempted to uninstall, reinstall, still no go. Link to comment
i7iceguy 0 Posted February 29, 2008 Author Share Posted February 29, 2008 How do I copy and paste the contents in the Error Report? Link to comment
iafanasyev 1 Posted February 29, 2008 Share Posted February 29, 2008 How do I copy and paste the contents in the Error Report?AFAIK, this is just a selectable text. So, Ctrl+A, Ctrl+C, Ctrl+V should work there. Alternatively, you can provide a screenshot of it (the most interseting part is at the top). Link to comment
i7iceguy 0 Posted February 29, 2008 Author Share Posted February 29, 2008 Here you go. Link to comment
iafanasyev 1 Posted February 29, 2008 Share Posted February 29, 2008 Thanks -- our investigation continues.Can you provide us your database file for analysis? It is located in \My Documents\My Evernote files\DataBases3\.exb (PM me for details)Also, you can try to rename this .exb file into .exb.backup and restart Evernote, then provide your username and password once again and start from scratch (or from the point you last synced your database with the Service). Link to comment
i7iceguy 0 Posted February 29, 2008 Author Share Posted February 29, 2008 Taking out the db and resyncing with the webserver worked. Its working again. Thanks. Link to comment
iafanasyev 1 Posted February 29, 2008 Share Posted February 29, 2008 Taking out the db and resyncing with the webserver worked. Its working again. Thanks.You're welcome.P.S.: We would still love to see at the database that made Evernote crash, if you can provide it (confidentiality guaranteed). Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.