Out of memory error in sync log

[mruseless 15]

I recently started having problems with Evernote when I upgraded to Win 10. When I sync, it takes a long long time but finally gives me a red exclamation point on the sync button. 

I've done a complete uninstall/reinstall, and I also did a full clean install of Windows 10. I checked the sync log, and here are the last few lines:

 

11:15:30 [4068] 100% * guid={db97a401-34ba-4fcf-a374-5c3b9be2d9bc}

11:15:30 [4068] 100% Submitting a batch of 3 note calls, size=11.3 KB

11:15:33 [6148] 100% Submitting a batch of 2 note calls, size=167 MB

11:16:54 [6148] 100% Out of memory.

11:16:54 [6884] 100% Connecting account mruseless

11:16:54 [4920] Client synchronization finished, status: failed

11:16:54 [4920] * 407 items received

11:16:54 [4920] * elapsed time: 1m 34s

 

I'm running an older machine, with only 4 GB of RAM, but I've only started receiving this error recently. I'm assuming this is referring to RAM memory? It can't be HDD space, I've got hundreds of gigs open there.

 

Any help is appreciated.

 

Thanks,

Eric

 

[gazumped 12,024]

Hi.  Have you had a look at the standard sync fixes?   https://help.evernote.com/hc/en-us/articles/208313378

[mruseless 15]

Hi.  Have you had a look at the standard sync fixes?   https://help.evernote.com/hc/en-us/articles/208313378

Oh yes, tried all of them several times. I've even done a full clean install of Win10.

Do you know if the error is referring to RAM, cache, or disk drive space? wouldn't make sense for it to be my HDD, plenty of space left there.

[gazumped 12,024]

Hmmn.  I'd guess it's RAM space,  but don't know - I'd suggest raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button.

[mruseless 15]

OK, thanks. I've opened a support ticket. I've also ordered another 4GB of RAM (RAM is cheap these days!), should be here in a few days and hopefully that will fix the issue. I'll let you know!

Eric

[gazumped 12,024]

Let us know how you get on...

[md7sum 0]

09:40:36 [1812] 25% Out of memory.

 

Either do I... but seems like i got 25%.

 

and keep crashing itself. every 30~50mins.

 

I've got a ticket to evernote team, but I'm sure I'll take a time cause I didn't wrote ticket in english.

 

By the way, Am I the only one who cannot chat with evernote team at PST 16:xx ?

 

I'm premium user but the messege shows that I cannot contact support.

[mruseless 15]

Update: after a LOT of emails going back and forth to support, and sending my log file at least 6 times, this issue remains unresolved. Near as we can tell, there is an issue with the app running out of memory. I'm running on an older 32-bit system and I have close to 6000 notes. I have 4GB of memory and overall memory usage does not seem to be the issue. It seems to be the amount of memory allocated to the app. Support sent the issue to engineering. The good news is that I'm upgrading my computer (as well as going from Win10 to Mac) in January. Hopefully this will fix my issue.

Eric

[HDD23 0]

Hi. I have the same problem with "Out of Memory" errors. It's a new account and I have only 6 Notes!!. Did you ever get this fixed? Regards. Chris

[gazumped 12,024]

On 31/10/2016 at 8:46 AM, HDD23 said:

Hi. I have the same problem with "Out of Memory" errors. It's a new account and I have only 6 Notes!!. Did you ever get this fixed? Regards. Chris

Hi.  Checking in Windows Task Manager,  my Evernote currently seems to occupy about 30MB - I have around 30,000 notes.  Firefox,  by comparison,  is hogging nearly 500MB.

Do you have 6 very large notes,  or a bunch of other things in progress on your system?

Is Evernote the app generating 'out of memory' warnings - and what task are you trying to accomplish just before they pop up?