typing very slow, evernote becomes unusable

[deeno 1]

dear team / community,

i've been having this problem for a couple of weeks on my android (v4.2.2) phone. on my iPad all is OK. i always install the latest updates, but somewhere in this process a bug must have been included...

the whole app becomes unusable, reaction while typing is delayed for more than 10 seconds, sometimes even 30 seconds... i have found a similar thread from 2012, but there was no clear solution posted.

any idea / help?

[gazumped 12,641]

Hi.  Try uninstalling / restarting the device /  reinstalling the app.

[deeno 1]

thanks for the tip. did that, no effect, still all slow...

[gazumped 12,641]

Hmmn. I'd suggest raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button.

[deeno 1]

i understand... tried your suggestion but there is no "contact support" button

[gazumped 12,641]

Weird.  It's there for me.. 

 

 

But try this - https://www.evernote.com/SupportLogin.action

[deeno 1]

thanks for helping! i just missed clicking on troubleshooting. link is there, just filed my support ticket. 

[hey_davea 3]

Any update on this issue? I noticed the same problem recently (can't recall exactly but after one of the recent updates to Evernote app). I tried contacting support but I'm a Plus user and direct contact is not available. [side note: used to be a premium customer but bailed out when prices climbed dramatically. I love evernote but a little sour about the cost hikes]