corwyn 2 Posted November 9, 2015 Share Posted November 9, 2015 I keep getting messages anytime I move my laptop such that the internet connection changes - a popup message says:EvernoteCould not add tray icon, error: An attempt was made to reference a token that does not exist. I have uninstalled and re-installed the latest build on Windows 10 and this is still happening, started last week or two... Thanks Link to comment
Level 5* gazumped 11,652 Posted November 10, 2015 Level 5* Share Posted November 10, 2015 Hi. How do you get an 'internet connection change'? Surely you're either connected, or you're not...? As this is W10 I'd suggest raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button. Link to comment
corwyn 2 Posted November 10, 2015 Author Share Posted November 10, 2015 When I move my laptop from one connection to another, home connection to mobile hotspot to work connection etc, at work when I move from my office to a conference room on the same network but another router this happens as well. Link to comment
Level 5* gazumped 11,652 Posted November 10, 2015 Level 5* Share Posted November 10, 2015 That shouldn't restart Evernote, which sounds like what is happening here - do you close the laptop lid when you carry it between rooms? Link to comment
corwyn 2 Posted November 10, 2015 Author Share Posted November 10, 2015 It happens in both cases - laptop open or closed. I don't see Evernote restarting though, I'll try to watch it as I leave my current meeting going back to my office. It has done it twice today, once after my commute (laptop closed) and then on my way to current meeting and I noticed during the walk from my office with laptop open. Thanks Link to comment
Level 5* gazumped 11,652 Posted November 11, 2015 Level 5* Share Posted November 11, 2015 Hmmn. Sorry - best suggestion is the support ticket. Link to comment
corwyn 2 Posted November 11, 2015 Author Share Posted November 11, 2015 Thanks for your thoughts on it, I'll have to open a ticket Link to comment
cap_n 2 Posted April 20, 2016 Share Posted April 20, 2016 Did you get any resolution Corwyn? Link to comment
corwyn 2 Posted April 13, 2017 Author Share Posted April 13, 2017 This issue did get resolved last year, but it started again about a week or so ago - unfortunately I don't think I had done anything that fixed it, I think it was on Evernotes side but it is happening again, same laptop and same exact symptoms Link to comment
Level 5* gazumped 11,652 Posted April 14, 2017 Level 5* Share Posted April 14, 2017 Support ticket again? Link to comment
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