AtulBS 2 Posted October 22, 2015 Share Posted October 22, 2015 Ever since the android upgraded to Lollipop 5.1 I'm unable to install Evernote from Google Playstore and am getting error 504. On trying to install from apk file also it fails to install. Link to comment
Level 5* gazumped 11,661 Posted October 22, 2015 Level 5* Share Posted October 22, 2015 Hi. What's your Android device? My 5.1.1 Samsung Note 4 works fine... Link to comment
AtulBS 2 Posted October 23, 2015 Author Share Posted October 23, 2015 Hi! The Android device is Lava Iris X8 L which just upgraded from Kit Kat 4.4.2 to Lollipop 5.1. Evernote is failing to install. Link to comment
geneonlbk 1 Posted October 23, 2015 Share Posted October 23, 2015 I am running 5.1 Lollipop on a new BLU XL Pure octa-core I have had no problems with installing dozens of other apps on the phone. Only Evernote gets the 504 error when I try to install the app. I have tried all the suggested 504 error fixes that are on the net. Nothing works. geneonlbk@gmail.com Link to comment
Level 5* gazumped 11,661 Posted October 23, 2015 Level 5* Share Posted October 23, 2015 So. Two problems thus far. Raise a support ticket? Link to comment
AtulBS 2 Posted October 25, 2015 Author Share Posted October 25, 2015 I have raised a support ticket which has been acknowledged. It has been closed as there are other reports of similar issue so it is being worked on by the team. Link to comment
geneonlbk 1 Posted October 25, 2015 Share Posted October 25, 2015 Other developers are having problems with 5.1. I have come across other apps that might install but then not run, or have security issues with Lollipop. How SD memory is handled by 5.0 seems to be a common problem. Link to comment
manoj309 0 Posted October 28, 2015 Share Posted October 28, 2015 Hi All,I am also having this issue with my Lava iris X8 (india).. may be after lollipop upgrade.All other apps are working fine except this one...I don't know when Evernote is going to help us all... Manoj kumarmks85.sagar@gmail.com Link to comment
Level 5* gazumped 11,661 Posted October 28, 2015 Level 5* Share Posted October 28, 2015 there are other reports of similar issue so it is being worked on by the team. Link to comment
Vishvambhar 0 Posted October 31, 2015 Share Posted October 31, 2015 Ever since the android upgraded to Lollipop 5.1 I'm unable to install Evernote from Google Playstore and am getting error 504. On trying to install from apk file also it fails to install. Link to comment
Level 5* gazumped 11,661 Posted November 1, 2015 Level 5* Share Posted November 1, 2015 there are other reports of similar issue so it is being worked on by the team. Link to comment
geneonlbk 1 Posted November 1, 2015 Share Posted November 1, 2015 People running 5.0, 5.1 and 5.1.1 please help users figure out where the 504 error problem resides. Is it the Android version or a particular vendor's implementation. Link to comment
AtulBS 2 Posted November 2, 2015 Author Share Posted November 2, 2015 http://www.techrepublic.com/article/pro-tip-regain-control-of-a-sour-lollipop-by-clearing-the-system-cache/ This maybe of help but I'm unable to boot into the recovery menu using this Link to comment
Level 5* gazumped 11,661 Posted November 2, 2015 Level 5* Share Posted November 2, 2015 Thanks for the link, but that's like juggling live hand grenades - like the man says, one wrong selection in the process can brick your phone. I'd suggest you avoid this fix unless it's already absolutely impossible to use the device for anything!! Link to comment
AtulBS 2 Posted November 3, 2015 Author Share Posted November 3, 2015 Actually the Evernote team also suggested the same finally and I'm pasting the same below. Somehow I have not been able to reach this menu on powering up Our product team has one other suggestion. The instructions are a bit involved so please let me now if you need any clarification.Power off your phone Press the volume down button and press the power button. Hold both together for 5 seconds and then release. You will re-directed to the boot menu Use the volume down button to highlight 'recovery option' from the menu. The volume button will select the option. Press volume up when recovery option is highlighted. A new screen will appear with Android logo showing 'no command' Press the volume up button and the power button and hold both together for 5 seconds. A new menu will appear. Use the volume down key to highlight 'clear cache partition' Use the power button to select the option here. Select the clear cache partition option. Your cache will be wiped clear. Your phone might automatically restart. If it doesn't then wait until the "cache partition has been cleared" message displays. Now highlight reboot phone now. Select this option using the power button. The phone should restart. Now install Evernote If successful it will install without the errorPlease let me know if this works for you. Link to comment
geneonlbk 1 Posted November 3, 2015 Share Posted November 3, 2015 In my case my phone arrived with Lollipop 5.1 installed, so I am not upgrading versions. I will try the suggested fix and see what happens. Thanks Link to comment
Level 5* gazumped 11,661 Posted November 3, 2015 Level 5* Share Posted November 3, 2015 Good luck... ! Link to comment
geneonlbk 1 Posted November 3, 2015 Share Posted November 3, 2015 Install error 504Still there after using Boot Menu to clear and format cache psrtion. Dozens of other apps install and run without any problems. Evernote is the exception.Thanks Link to comment
Level 5* gazumped 11,661 Posted November 4, 2015 Level 5* Share Posted November 4, 2015 Try a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button. It's always useful to report glitches - it gives Evernote a sense of how urgent the issue is, and incentivises them to get things fixed! Link to comment
AtulBS 2 Posted November 4, 2015 Author Share Posted November 4, 2015 I have already raised a support ticket and also copied and posted their last suggestion which doesn't seem to have worked. Link to comment
Level 5* gazumped 11,661 Posted November 4, 2015 Level 5* Share Posted November 4, 2015 @AtulBS - I was responding to @geneonlbk who I don't think has contacted support yet, I realise you have. Please feed back to them that clearing the cache partition doesn't work - they'll have to find another fix for this... Link to comment
Ex Employees Jason Casey 14 Posted November 4, 2015 Ex Employees Share Posted November 4, 2015 Hi all, Thanks for bringing this to our attention. We don't have a solution right now but we are looking into this. Link to comment
geneonlbk 1 Posted November 5, 2015 Share Posted November 5, 2015 Thank. Tried other 504 error fixes such as deleting email account and recreating it. There is some discussion about the 504 error being a server timeout issue, but my error occurs after the download process, during the install phase. It does seem to take a long time before the error screen appears after the install process has started. Link to comment
geneonlbk 1 Posted November 9, 2015 Share Posted November 9, 2015 I hope the folks at EN are able to fix the Lollipop 504 install error this week. Fortunately I have EN running on my desktop. I miss not having my life on EN available when I am away from my house. Link to comment
onlyhuzefa 1 Posted November 15, 2015 Share Posted November 15, 2015 Facing the same problem after my lolipop update on my Lava x8 here in india Link to comment
geneonlbk 1 Posted November 30, 2015 Share Posted November 30, 2015 Evernote 504 error installing on Lollipop 5.1. I finally downloaded and installed the APX of an older version from Evernote site. Sidestepping Playstore.Evernote runs perfectly on my BLU XL Pure octecore and Lollipop 5.1. Incredible phone! Link to comment
geneonlbk 1 Posted November 30, 2015 Share Posted November 30, 2015 Evernote 504 Error. I installed the APX version of Evernote, sidestepping ,Playstore, and Evernote works fine. Too bad Evernote support didn't suggest this work-around. Their only suggestion was to wait for a ROM update from the phone maker. Link to comment
dmukomah 2 Posted January 8, 2016 Share Posted January 8, 2016 Thanks @geneonlbk I installed version 6.3 from apkmirror and it worked. Link is below for anyone interested http://www.apkmirror.com/apk/evernote-corporation/evernote/evernote-6-3-android-apk-download/ Link to comment
CaptainStormy 1 Posted February 14, 2016 Share Posted February 14, 2016 I found this thread when looking for a solution to the same problem myself. As others have said none of the normal fixes worked. My phone came with 5.1installed, a blu pure xl which is the same as one of the other posters. However, just like that other posters every single other app works great. Downloading version 6.3 from the link aboveworked. (Thanks for that). I'll open another support ticket and mention that fact in it. Maybe that will help narrow it downn. Link to comment
Matt W. 174 Posted February 18, 2016 Share Posted February 18, 2016 Hello all, Using Evernote 6.3 and then going through the update process like previously mentioned has been found to work on some devices. We are looking into what could be causing this, as it only seems to happen on a few devices. Link to comment
CaptainStormy 1 Posted February 18, 2016 Share Posted February 18, 2016 26 minutes ago, Matt W. said: Hello all, Using Evernote 6.3 and then going through the update process like previously mentioned has been found to work on some devices. We are looking into what could be causing this, as it only seems to happen on a few devices. Hi Matt, Installing 6.3 worked for me. Actually I didn't realize it would but when I go into the play store I can see that I have an update available so I guess eventually whenever this is fixed it can automatically update. I'm just happy I got some version of Evernote now. It would be a real problem for me if I wasn't able to get something working. Link to comment
Matt W. 174 Posted February 22, 2016 Share Posted February 22, 2016 @CaptainStormy I am glad to hear that is worked! Link to comment
Adi Rahman 1 Posted February 22, 2016 Share Posted February 22, 2016 same problem on infinix hot note (X551) in Indonesia, Help me, pelase fix it Link to comment
Bronxite 1 Posted March 9, 2016 Share Posted March 9, 2016 I receive the 504 error when trying to install Evernote. I tried previous versions and I found version 5.8.5 works on Android Lollipop. My device is a Blu Pure XL. Make sure to disable autoupdate for Evernote in Google Play Store app. http://evernote.en.uptodown.com/android/old Link to comment
Level 5* gazumped 11,661 Posted March 10, 2016 Level 5* Share Posted March 10, 2016 On 09/03/2016 at 2:48 AM, Bronxite said: I receive the 504 error when trying to install Evernote. I tried previous versions and I found version 5.8.5 works on Android Lollipop. My device is a Blu Pure XL. Make sure to disable autoupdate for Evernote in Google Play Store app. http://evernote.en.uptodown.com/android/old Thanks for the workaround. I'm running 5.1.1 with Evernote quite happily on a Samsung - I'd suggest contacting support with a bug report if you haven't done so already... Link to comment
Rozapk 2 Posted April 6, 2016 Share Posted April 6, 2016 On 11/2/2015 at 8:43 AM, AtulBS said: http://www.techrepublic.com/article/pro-tip-regain-control-of-a-sour-lollipop-by-clearing-the-system-cache/ This maybe of help but I'm unable to boot into the recovery menu using this Me too Link to comment
CaptainStormy 1 Posted April 6, 2016 Share Posted April 6, 2016 BLU had an update to the Pure XL a little bit ago. After that update, I'm able to install/update evernote from the play store. Very strange I only had a problem with this one app but I'm glad it's cleared up now. Link to comment
bosa1 0 Posted April 30, 2016 Share Posted April 30, 2016 I am surprised that since 2015 that the issue raised above had not been solved. NOw, Ever since the android upgraded to Lollipop 5.1 I'm unable to install Evernote from Google Playstore and am getting error 504. On trying to install from apk file also it fails to install. Link to comment
bosa1 0 Posted May 1, 2016 Share Posted May 1, 2016 Thanks for everyone for your suggestion, I have come to agree with others that the problem here is from Evernote. I followed this suggestion "I tried previous versions and I found version 5.8.5 works on Android Lollipop. My device is Infinix Hot Note. Make sure to disable autoupdate for Evernote in Google Play Store app. Link to comment
JC Jones 0 Posted August 27, 2016 Share Posted August 27, 2016 I have not been able to install evernote since I upgraded my infix x551 to lollipop .....keeps giving me installation error. Please help Link to comment
Level 5* gazumped 11,661 Posted August 27, 2016 Level 5* Share Posted August 27, 2016 Hi. Contact Support in case they can offer some specific help, otherwise restart your phone and retry the download and install. Try the various fixes and previous versions mentioned above. Link to comment
hoader 0 Posted June 7, 2018 Share Posted June 7, 2018 Hi. I have an oddball Jaike V12 android phone with only 8M memory. I loaded Evernote in February and it worked great and synced with my laptop. Then it said memory ws full and the phone quit working. I installed 32 M card but I couldn't transfer anything over from the phone's memory. I did a factory reset and the phone started using the card. Now I can't install Evernote experiencing the above issues. I tried the fixes mentioned including downloading the APK file. That method gives me a parse error, "There was a problem parsing the package. I tried using the current version and 2 earlier versions of evernote. I had this program working on my phone earlier. Why can't I get it working now? Thanks hoader Link to comment
hoader 0 Posted June 7, 2018 Share Posted June 7, 2018 P.S. Android version 5.1, original os. Link to comment
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