Moz2 0 Posted October 21, 2015 Posted October 21, 2015 Hey Guys, I've recently changed my passphrase for content encryption and then I tried to encrypt some text. However everytime I click on the encrypted text the passphrase window does not come up for me to put the password in. I've tried restarting the application (on windows 10) and I've also tried decrypting it. How can I fix this? Thanks.
Level 5* gazumped 12,217 Posted October 22, 2015 Level 5* Posted October 22, 2015 Hi. Restart your computer and see whether the problem continues. If so,Reinstall -Evernote > Tools > Options > General to check the location of your database folderFile > Exit to close Evernote down. Exit Outlook (if you use it) too.Go to the folder and copy it somewhere else as a backup. It shouldn't be affected by a reinstall, but this is a good precaution.Uninstall Evernote via Control PanelRestart / reinstall Evernote "as Administrator"Restart Outlook if necessary. If that fails, look for the 'contact support' button via the Help Center link in my signature!
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