randsmith 2 Posted October 15, 2015 Share Posted October 15, 2015 For some reason my Evernote plug in for Outlook 2016 is not working. It is showing Inactive and I can not seem to get it active. Anyone have any suggestions? Link to comment
Level 5* gazumped 11,641 Posted October 16, 2015 Level 5* Share Posted October 16, 2015 Hi. Not sure how many 2016 users there are yet - no other reports of the problem, but that might just mean you're the first - at this stage can only suggest uninstalling and reinstalling the app (copy your database folder somewhere safe first as a precaution) and checking the Help Center (my sig, below) for solutions. If that fails, contact Support so they're on notice there maybe an issue. As (maybe) good news, the Clipper is already being looked at, so there could be an update due soon... Link to comment
HerbyDE 101 Posted October 17, 2015 Share Posted October 17, 2015 I just installed Office 2016 with Outlook 2016 - Outlook-Clipper works fine, no problem ... Link to comment
RDCushing1 3 Posted October 17, 2015 Share Posted October 17, 2015 Well, I'm another one who just uipgraded to Outlook 2016 and the Evernote clipper add-in shows active, but I cannot find it the menus or on the ribbon. Link to comment
Twall1958 2 Posted October 27, 2015 Share Posted October 27, 2015 The add in shows as disabled and I can't seem to change it. I go into Options > Add Ins> Manage COM Add-Ins and click the box next to Evernote Clipper for Microsoft Outlook and click OK. When I go back in, the box is unchecked. Link to comment
Twall1958 2 Posted October 27, 2015 Share Posted October 27, 2015 I just installed Office 2016 with Outlook 2016 - Outlook-Clipper works fine, no problem ...What version of Evernote are you using? Link to comment
RDCushing1 3 Posted October 28, 2015 Share Posted October 28, 2015 I am using Evernote 5.9.1.8742, and I did get the extension to load. I had to re-enable it, and then activate it. However, it is failing to allow me to clip properly. No matter what I choose from Outlook to save, it gives me the attached error message. It seems like it may be a cache problem, but I don't know how to clear the Evernote cache. Link to comment
Level 5* gazumped 11,641 Posted October 28, 2015 Level 5* Share Posted October 28, 2015 As above, if everyone with issues reports these to Support (click 'Troubleshoot' in the Help Center -link in my sig- and scroll to the bottom of the page - click the Contact Support button.) Evernote can get a handle on how many and what sort of glitches are occurring and prioritise some fixes. Please report back here if you find anything useful! Link to comment
RDCushing1 3 Posted October 29, 2015 Share Posted October 29, 2015 By the way, one of the reasons I say this might be related to cached data is that I was successfully able to be clip this same email message on another machine running the same version of Evernote (but different OS--Windows 8.1 v Windows 10; and different Outlook--Outlook 2013 v 2016), and I had previously been able to successfully save emails to Evernote from the Win 10 / Outlook 2016 environment. It just seems to have been tripped up by one specific email and now can't recover. Link to comment
MarkVa1 0 Posted November 18, 2015 Share Posted November 18, 2015 Mine was working, now the Evernote window opens up, says loading, and then is blank.... nothing else happens. Restarted Outlook 2016 a few times, no difference.... nothing is syncing to Evernote. Link to comment
RDCushing1 3 Posted November 18, 2015 Share Posted November 18, 2015 Mine seems to have recovered fully after UNINSTALLING and RE-INSTALLING Evernote. I don't know what broke; but the uninstall/re-install seems to have fixed it. Richard Link to comment
Twall1958 2 Posted November 19, 2015 Share Posted November 19, 2015 That did the trick. Removed Evernote and rebooted. Downloaded Evernote and restarted Outlook 2016. Web Clipper is working... Thanks! Steve Link to comment
ccanton 1 Posted November 30, 2015 Share Posted November 30, 2015 WIsh it did for mine. Upgraded to Win 10 and OUtlook 2016. No Evernote 5.8.6.7519 (last version that worked for me) - Unintalled, reinstalled - all show in COMS, nothing in Outlook 2016 ribbon. Uninstalled and installed 5.9.5.9830 - Saw a gray elephant head, took about 10-24 seconds to respond each time...that is unaccaptable.Uninstalled and reinstalled old version...no luck. What is the solution? Link to comment
RDCushing1 3 Posted November 30, 2015 Share Posted November 30, 2015 Did you check to see if, when using the latest version of Evernote with Outlook 2016, the Evernote addin is in your "Disabled" list? If it is, you will need to enable it. Check the Microsoft site for instructions on enabling addins in Office 2016 products. Link to comment
IndieAdvisor 1 Posted December 29, 2015 Share Posted December 29, 2015 Hi everyone, can anyone please share a link where I can download the Evernote plugin for Outlook 2016? Since a fresh install it´s not available anymore. I tried to reinstall Evernote already but without any effect. Any ideas? Thanks! Link to comment
Level 5* gazumped 11,641 Posted December 29, 2015 Level 5* Share Posted December 29, 2015 2 hours ago, IndieAdvisor said: Hi everyone, can anyone please share a link where I can download the Evernote plugin for Outlook 2016? Since a fresh install it´s not available anymore. I tried to reinstall Evernote already but without any effect. Any ideas? Thanks! Hi. AFAIK there is no separate plugin - see the other posts in this thread. If reinstalling or checking the 'disabled' list doesn't work I'd suggest raising a support request - scroll to the bottom of this page to click the 'Contact Support' button. Link to comment
nohb 27 Posted December 29, 2015 Share Posted December 29, 2015 @IndieAdvisor @ccanton When you reinstall, make sure that Outlook is completely closed. Additionally, once you have reinstalled the Evernote application on your system, please make sure that the first time you re-open it after rebooting your computer, that you use the Evernote icon located in the Start menu, and not the copy of the shortcut on your desktop. The version in the Start menu will be specific one that will install the package needed for the Outlook add-on. If you are still not getting the add-on, as Gazumped mentioned please create a support ticket on our support page. Link to comment
IndieAdvisor 1 Posted January 4, 2016 Share Posted January 4, 2016 Thx @nohb and @gazumped for getting back to me. After reinstalling while turning off Outlook and an additional restart of my laptop everything works as planned.... "Have you tried to turn it on and off again " Link to comment
RDCushing1 3 Posted January 4, 2016 Share Posted January 4, 2016 My Evernote Outlook extension (for Windows 10 / Outlook 2016) is exhibiting a different problem now. For the last couple of days, every time I try save an email to Evernote, it crashes Outlook. I've tried different emails and always the same result. I have also rebooted my machine, but no change. (My guess is that this has something to do with the latest big update to Windows 10.) The Evernote extension still works on another machine (Windows 8.1 / Outlook 2013) for the same email messages on which it fails under Windows 10 / Outlook 2016. Any ideas!?! Link to comment
Level 5* gazumped 11,641 Posted January 5, 2016 Level 5* Share Posted January 5, 2016 Definitely - raise a support ticket and submit your Activity Log - scroll to the bottom of this page to click the 'Contact Support' button. Link to comment
jchaseblk 1 Posted January 7, 2016 Share Posted January 7, 2016 so - where do I find the download for the Outlook 2016 Plugin? Link to comment
Level 5* gazumped 11,641 Posted January 7, 2016 Level 5* Share Posted January 7, 2016 This one? https://help.evernote.com/hc/en-us/articles/209005997 Link to comment
TuftyMcTavish 2 Posted January 18, 2016 Share Posted January 18, 2016 Thanks chaps, the reinstall Evernote suggestion fixed the Windows Outlook2016 add-in for me. After upgrading to Outlook2016 a while back I had no "Save to Evernote" button on the ribbon. I finally got fed up enough to go find out what was wrong (leading me to this useful thread). I looked in the Manage COM Add-Ins and Outlook was telling me that the Evernote plugin was taking forever to start (it was on something like 2979 seconds when I looked!). So I fully quit Outlook and Evernote, UNinstalled Evernote, REinstalled Evernote (v5.9.6) and restarted Outlook. Didn't need to reboot. My Evernote button in Outlook is back. FWIW I had just been using the Evernote auto-update installer so I was already on the latest v5.9.6 version, it just hadn't fixed the Outlook add-in after upgrading Outlook from 2013 to 2016, until I fully REinstalled Evernote. HTH somebody. So glad I finally got that fixed. Really incredibly useful feature. Just wish it was possible on OSX Outlook2016 (I had to use an Automation script to support it here, and while it works well it isn't quite a smooth as the Windows version). Link to comment
fwebbjr 0 Posted June 27, 2016 Share Posted June 27, 2016 Click on 'Evernote'. When the box comes up blank, simply scroll down inside the Add-In box. I found this by accident. Hope this helps. Link to comment
MCSE_60137 1 Posted September 26, 2016 Share Posted September 26, 2016 I just found another easy way to add the Evernote Add-On to a new office O365 2016. Click the Windows Store button, find Evernote, and click on the enable slider. JIM Link to comment
David82 0 Posted October 10, 2016 Share Posted October 10, 2016 Just got the problem ... no "Save to Evernote" button on the ribbon In the Manage COM Add-Ins of Outlook 2016: Not loaded. During loading of COM Add-Ins a runtime error has occured ... none of the suggestions above helped ... - uninstall / new install - uninstall / restart computer / new installation - install old version without this plugin ... evernote is no more attractive ... and i was considering upgrading ... Link to comment
Level 5* gazumped 11,641 Posted October 12, 2016 Level 5* Share Posted October 12, 2016 Hi. If you're a paying customer you'll have an Evernote email address, and forwarding emails is often quicker than clipping... Link to comment
stepru 3 Posted December 1, 2016 Share Posted December 1, 2016 Hi, my Evernote add-in --to save emails in my Evernote account-- works very well with online Outlook but i cannot install it in Outlook 2016 for Mac. Any ideas? Link to comment
Level 5* gazumped 11,641 Posted December 2, 2016 Level 5* Share Posted December 2, 2016 Hi. The clipper that works in the online version is not meant to be installed in the desktop version. That clipper should have been installed automatically when you installed Evernote. If you don't have the icon in your email client, exit and restart it (if this was a recent installation) and, if necessary check that the Evernote add-in has started correctly. Link to comment
Renger van Nieuwkoop 3 Posted May 18, 2017 Share Posted May 18, 2017 Hi I had the same problem. Reinstall didn't work, but by going to the "disabled items" instead of the "Comm add-ins" (use the dropdown field), I could enable the evernote dll. After that everything worked fine. Cheers Renger Link to comment
TonyGHChen 0 Posted July 4, 2017 Share Posted July 4, 2017 I found this problem many days. I go into Options > Add Ins> Manage COM Add-Ins and allocate file to "C:\Program Files (x86)\Evernote\Evernote\EvernoteOLShim.dll". Then Evernote icon back. Link to comment
EEDD 0 Posted January 1, 2018 Share Posted January 1, 2018 I am also have an issue with installing Evernote to my Office365 online. I just get a black rectangle on the right side and I have no way to log onto my evernote account. Also, I cannot email customer support because I need to "Upgrade" in order to do that. I don't understand why only the paying users can get help on their problems. Link to comment
Level 5* gazumped 11,641 Posted January 4, 2018 Level 5* Share Posted January 4, 2018 On 1/1/2018 at 12:48 AM, EEDD said: I am also have an issue with installing Evernote to my Office365 online. I just get a black rectangle on the right side and I have no way to log onto my evernote account. Also, I cannot email customer support because I need to "Upgrade" in order to do that. I don't understand why only the paying users can get help on their problems. Hi. Anything helpful in here? How to use Evernote for Outlook (Evernote has this forum and a Twitter account @EvernoteHelps for Basic users...) Link to comment
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