Alvin C 121 Posted October 10, 2015 Share Posted October 10, 2015 I would like to write here to express the view that the customer support service seems getting worse. I am a Premium member, in the past I reported the errors or problems to Evernote, and the staff responded in one or two days and helped me a lot.But recently they replied in a longer time, and this time (1258672 - Always crashes, on 2 Oct 2015) they haven't and it's for a long time. Yesterday I also sent a follow-up email but still be ignored. I don't know if this is related to the recent 47-staff reduction. I hope this is just an isolated case but not the phenomena showing Evernote is being backward resulting from shortage of people. Hope the staff here can refer to the problem. I love Evernote and it does help me a lot in my life. For the user I also hope the company will be better rather than worse. Link to comment
Level 5* Metrodon 2,188 Posted October 10, 2015 Level 5* Share Posted October 10, 2015 Evernote staff don't work at the weekend, but I'll flag this so that hopefully someone can take a look for you on Monday. Link to comment
Ex Employees charboyd 272 Posted October 12, 2015 Ex Employees Share Posted October 12, 2015 Looks like your issue was being submitted as product feedback and not as a support request. I've created a new support ticket (#1258672) and escalated your issue in the queue. You should be contacted shortly by a support representative. Link to comment
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