adm123 0 Posted October 1, 2015 Share Posted October 1, 2015 I have been using an external keyboard with my iPad to write in Evernote without problem for several weeks. After the update I downloaded and installed today, certain keyboard shortcuts that involve changing the style of text or formatting it (cmd + i, cmd + u, cmd + b; ctrl + cmd + u , cmd + shift + o) have stopped working. I know this is not a problem with my keyboard, since those keys work just fine for other things. I'm vexed. Please help. Link to comment
Level 5* gazumped 11,652 Posted October 1, 2015 Level 5* Share Posted October 1, 2015 Hi. What is the keyboard hardware and the connection type? Wired? Bluetooth? Try uninstalling / restart / reinstalling the app, but if that doesn't fix the issue you will need to raise a support request.. Basic users don't get email support, (except for bug reports, or payment / account access issues) but if you're Plus or Premium submit a request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.actionAll users can contact Twitter @EvernotehelpsIn either case include the forum thread URL for extra background.Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
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