Penfold 2 Posted September 30, 2015 Share Posted September 30, 2015 I have started getting this message on evernote start: "the operation you have attempted to perform cannot be completederror: note title "windows keyboard shortcut description"problem: has invalid characters"This comes up every time I start evernote, before I try to attempt any operation, I am also unable to find any note title or content like "windows keyboard shortcut description" in any of the notes, the only result from searches of all notes is for 'windows'. Any sugestions for stopping it? Link to comment
Level 5* CalS 5,112 Posted September 30, 2015 Level 5* Share Posted September 30, 2015 Are you just double clicking the EN icon to start Evernote? Link to comment
Penfold 2 Posted October 1, 2015 Author Share Posted October 1, 2015 A single click starts it from the start menu but it usually just starts automatically when I use evernote clipper and I get the error message whichever way it starts. Link to comment
Level 5* gazumped 10,419 Posted October 1, 2015 Level 5* Share Posted October 1, 2015 Hi. Sounds like there's a rogue character somewhere. I'd suggest -Uninstall the Clipper, restart your browser, reinstall it, and log into Evernote again.If that didn't resolve the issue, Evernote > Tools > Options > General to check the location of your Databases folder (you can open it from there too..)File > Exit Evernote and then copy the Databases folder to your desktop. - This is a contingency copy in case something goes wrong with a reinstall*.Uninstall / Restart / Reinstall Evernote and log back in.If that doesn't fix it, you need to talk to Support! Basic users don't get email support, (except for bug reports, or payment / account access issues) but if you're Plus or Premium submit a request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.actionAll users can contact Twitter @EvernotehelpsIn either case include the forum thread URL for extra background.Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. * It's not a bad idea to set up a batch file to do this regularly anyway... Link to comment
Penfold 2 Posted October 1, 2015 Author Share Posted October 1, 2015 Saved database Uninstalled/reinstalled clipper but no difference then Uninstalled/reinstalled the main evernote prog and it has stopped giving the message, Link to comment
Kalvan 1 Posted December 19, 2015 Share Posted December 19, 2015 This happened to me also. And, sadly, the comments so far didn't help. I couldn't find the note that Evernote was having trouble with. Poking around my PC, I found the directory C:\Users\your name here\AppData\Local\Evernote\Evernote\Logs and saw there were two recent log files. I opened one and it was pretty clear the problem was that it couldn't import a file from my import directory because of illegal characters, In this case, the web page I'd copied and pasted text from had used odd single and double quote characters. I replaced them with regular ones and restarted Evernote. Problem solved! No more error messages! You may have a different issue, but the log files are probably a good place to start your search. Link to comment
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