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Update Installation Failure

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I am running windows 10, 64 bit.  I was notified of an update today, which I downloaded and attempted to run.  It failed with the warning:


                     (.\Bootstapper.cpp:916) 0x643:Fatal error during installation.


Any ideas what might be wrong?




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  • Level 5*

Hi.  In previous versions of Windows,  the fix was to go to 'C:\Users\USERNAME\AppData\Local\Temp\Evernote.msi' and execute it. 


If that fails,  try uninstalling your current Evernote version manually and downloading / updating to the new version. 


Last resort,  you might have to reinstall your current version to allow it to uninstall correctly,  and then retry updating!



Edit:  See also https://discussion.evernote.com/topic/88572-how-to-force-uninstallreinstall-in-win10/#entry378761

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Thanks for the reply.  Unfortunately, none of this works.


Executing the .msi file gives me a fatal error.  I then tried to uninstall the existing version of Evernote and I can't get it to uninstall.  No error, or anything, but when I click uninstall, nothing happens.  I am, at this point, good and stuck.



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  • Level 5*

Kind've impressive.  Looks like its time to call in the experts...  Basic users don't get email support,  but if you're Plus or Premium submit a request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action

All users can contact Twitter @Evernotehelps

In either case include the forum thread URL for extra background.

Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.

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  • 1 year later...

On another thread you are told to completely uninstall Evernote, and then install version Evernote as it is a complete install. It can be downloaded here: http://filehippo.com/download_evernote/68286/ Try it first, must delete previous versions. 

I still had trouble doing this, as I could not completely uninstall a previous version, so I downloaded a trial version of Revo Uninstaller: https://www.revouninstaller.com/revo_uninstaller_free_download.html

You go after initial attempt to uninstall to advanced-scan and it will pull up all registry entries on Evernote, check them and it deletes them ALL. Now you can install this old complete version, and you are set.

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  • 5 months later...

I had the same problem, had to uninstall. But Win10 would not allow me to. I can uninstall everything else, but to uninstall Evernote required Administrator privilege. After a bunch of digging, I found out how to be the Admin:

Get to All Apps / Windows System ... Right-click "Command Prompt" and pick Admin ... Yes (now you're in a command prompt window.)

Now click back to uninstall Evernote - works just fine.

PS: I had also followed instructions to back up Activity Log and Notebooks, which is a good idea.

But when I installed the update (in this case, 6.7.5), upon launch it repopulated everything automatically.

Good job, Evernote team. Thanks.

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