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Lost account - account recovery does not work

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My spouse has a free evernote account (hence no support and this post).  Her phone died last night and we are trying to regain access to her accounts.


We know the email address that is tied to evernote.  Evernote is actively sending email to this address; one was received today.  However, the password recovery screen shows that no account is associated with this email address.


Is there any other way to recover her evernote account?






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  • Level 5*

Hi.  There's a 'lost password' option on the Evernote.com website that will work with either an original email address or user name from the account,  or you can choose "login/account access issue" in the first dropdown after logging in (or clicking 'continue as guest' if that's not possible) here > https://www.evernote.com/SupportLogin.action

Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.


-or reach out on Twitter @Evernotehelps (include the forum thread URL for extra background)

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