immea 0 Posted September 22, 2015 Share Posted September 22, 2015 I cannot sync the info from my computer to my i-Phone bacause it appears that I have created two different accounts by mistake... ! I want to keep only one, but can't find the login info for any of them. On the phone, I see that my username is my email, immea@yahoo.com On the computer, when I go to "account info", I only see "Email notes to: alina2mihai.401f280@m.evernote.com" The account I want to keep is the one I am logged in on my computer, because it has most of my files... Would love some help with this!!Alina. Link to comment
Level 5* gazumped 10,684 Posted September 23, 2015 Level 5* Share Posted September 23, 2015 Hi - you need to log out of the account on your phone and log back in using the same details you used for the computer. Link to comment
immea 0 Posted September 23, 2015 Author Share Posted September 23, 2015 I would, if I knew my login information on my computer!! How can I find that out? All I have is "*******401f280@m.evernote.com", which is not my email address, nor my username.... Link to comment
Level 5* gazumped 10,684 Posted September 23, 2015 Level 5* Share Posted September 23, 2015 If you didn't store it somewhere you may have a problem - use the Support link in my signature to request some assistance - choose "login/account access issue" in the first dropdown after clicking 'continue as guest'. Quote your correct email address in the support request. I didn't notice before, but this is a public forum and you've given us all an email address we can use to create new notes in your account ( ***@m.evernote.com in two posts above). Please edit the posts and delete that address or you might get lots of new (and unwanted) notes! Link to comment
immea 0 Posted September 23, 2015 Author Share Posted September 23, 2015 That's just silly! In all programs and apps that I know there is a way to see or retrieve your username! I don't see a drop-down menu when I click on "support request". It just takes me to a login page where I have to enter username and password... I am not concerned with people using that email, it's the least of my worries right now. Link to comment
Level 5* gazumped 10,684 Posted September 23, 2015 Level 5* Share Posted September 23, 2015 If all you need is your user name, try this link from your desktop, with Evernote running - https://www.evernote.com/Settings.action There's a 'lost password' option from Evernote.com which will help you through the rest... Link to comment
immea 0 Posted September 24, 2015 Author Share Posted September 24, 2015 It prompts me to log in, or create a new account... My Evernote is running, I have the app installed on my Mac. Link to comment
Level 5* gazumped 10,684 Posted September 25, 2015 Level 5* Share Posted September 25, 2015 OK - back to reply #4: go to the support request page, click on 'as a guest' and choose "login/account access issue" in the first dropdown... Link to comment
Level 5* Metrodon 2,183 Posted September 25, 2015 Level 5* Share Posted September 25, 2015 On your Mac client, click on Evernote in the Menu bar and then select account info - it shows your username and associated email address. Link to comment
immea 0 Posted September 25, 2015 Author Share Posted September 25, 2015 When I go to "account info", there is no username there, only email address "....401f280@m.evernote.com" I have a basic plan. Link to comment
immea 0 Posted September 25, 2015 Author Share Posted September 25, 2015 Thanks, Gazumped! I just submitted a ticket to Evernote following your directions. Let's see if they respond! Thank you! Link to comment
Level 5* Metrodon 2,183 Posted September 26, 2015 Level 5* Share Posted September 26, 2015 Account Info - top left hand corner.... Link to comment
immea 0 Posted September 26, 2015 Author Share Posted September 26, 2015 Like I said, when I go to "account info", all I see is my name and email address "....401f280@m.evernote.com" Link to comment
Level 5* Metrodon 2,183 Posted September 26, 2015 Level 5* Share Posted September 26, 2015 Go to account info, click on account settings, this will load Evernote web and your account summary. Link to comment
immea 0 Posted September 27, 2015 Author Share Posted September 27, 2015 Don't see "account settings"... There is literally no button to click on, and no drop-down button. Link to comment
Level 5* Metrodon 2,183 Posted September 27, 2015 Level 5* Share Posted September 27, 2015 OK, What version of Evernote are you using? (Evernote menu - About Evernote.) Link to comment
immea 0 Posted September 27, 2015 Author Share Posted September 27, 2015 I have version 5.5.2. I'm afraid to upgrade, because it may ask me to log off and log back in again, and I'l lose what I have.. Link to comment
Level 5* Metrodon 2,183 Posted September 28, 2015 Level 5* Share Posted September 28, 2015 OK, I'm going to have to leave you to support - I have no idea what you are looking at. Link to comment
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