Can't send pdf using Gmail

[TuckerResearch 0]

I've been using Scannable for awhile now.  I've been able to e-mail my scans as pdfs directly from the app using Gmail until today, after the latest update of the app.  Now, even though I have the default setting as pdf, I can only use Apple's horrible e-mail app to send pdfs, when I try to use Gmail, it sends them as pngs.  No matter what I try.  What gives?!?!?

[gazumped 9,007]

Hi.  It appears something changed - support request required here I think,  but first try uninstalling and restart/ reinstalling the app.  Make sure you back up any saved files.

[PeeJayTee 99]

Sorry for the problems - there is an issue in the latest version of Scannable that does make this process a little more cumbersome.  

 

Instead of choosing Send>>Share>>Gmail, try Send>>Share>>Open In...>>Gmail.  That should send the file as a PDF.  This is definitely NOT our intention, and we should have this issue resolved in the next version of Scannable.  

 

Thank you for your understanding!

P.J.

[TuckerResearch 0]

That worked.  So it's an acceptable workaround.  Thanks for the solution, noting the issue, and promising to fix it.  

 

(Scannable is still the best free scanning app there is, I think.)

[PeeJayTee 99]

I'm glad it worked... Sorry again for the trouble.

[gaedfly 1]

Perfect, that's a great workaround. Thanks for the quick reply and for resolving my issue.

[kgg 75]

This issue should be resolved in Scannable 2.1

[sunriseat1770 0]

looks like this issue is now occurring again with the latest version?

[LG613 0]

Hi, I am having the same issue.  I used to be able to send PDFs with Gmail without any issues, but now on both of my devices I am receiving an error that says Failed to Send.  I tried both ways of share as well as open in, and both won't work.

[gazumped 9,007]

11 hours ago, LG613 said:

Hi, I am having the same issue.  I used to be able to send PDFs with Gmail without any issues, but now on both of my devices I am receiving an error that says Failed to Send.  I tried both ways of share as well as open in, and both won't work.

Hi.  OS? Device?  How big are the PDF files?

[gejjer 13]

On 8/20/2020 at 7:54 AM, LG613 said:

Hi, I am having the same issue.  I used to be able to send PDFs with Gmail without any issues, but now on both of my devices I am receiving an error that says Failed to Send.  I tried both ways of share as well as open in, and both won't work.

after you have scanned, instead of selecting 'SAVE', select 'SEND'.  For me (iOS), 'SEND' will then allow me to 'share' as a PDF.  However if click 'SAVE' it will save to Camera Roll as a PNG (even though have chosen file type on scan as PDF).