1magineer 0 Posted September 1, 2015 Share Posted September 1, 2015 Hi All, I wonder if anyone else has had the experience of receiving bills for Premium on a basic account. It's actually worse than that... I upgraded to a pay account not long after signing up for Evernote years ago (December 13, 2009), not long after they first got started. Somehow, it morphed into getting billed for a premium account when they went to three tiers (I found out later). Somewhere along the way, I started getting idiot pop-up ads during my normal use. I am very busy, so I just clicked through most of them, while wondering in the back of my mind what had happened to Evernote, because it was never like that before. Then I realized that these ads were for basic users, and I checked my account to find that I was "basic," though I wanted premium... but I was getting billed monthly for Premium. I checked my purchase history, and sure enough, I found I was paying for Premium for MONTHS, while only receiving basic benefits. I entered a ticket a few weeks ago. No response. I entered a ticket AND called them today. We'll see what happens.I don't want to cancel my payment method yet, because I would like a refund for the incorrect billing, I have only a few days until the next billing cycle, and if I don't hear from them by then, I may just have to cancel for good. If anyone has a better idea on how to resolve this, I'm all ears. It is not an iTunes thing. I signed up for Evernote direct. Not sure Evernote was even available in App Store back when I signed up. All my updates come through when I open the App. Thanks... MKP Link to comment
Level 5* gazumped 12,022 Posted September 1, 2015 Level 5* Share Posted September 1, 2015 Hi. Chances are you're logged into the wrong account. Clearly you need to talk to Evernote to try and resolve this. Please post your ticket number here and we'll flag your post for an Admin to have a look at... Link to comment
gbarry 2,658 Posted September 1, 2015 Share Posted September 1, 2015 I'm having an agent look into this now and we will get you sorted. I'm also checking into why our system did not route your ticket appropriately, apologies on not receiving a reply from support. Link to comment
1magineer 0 Posted September 1, 2015 Author Share Posted September 1, 2015 Thank you! Probably ought to have started here first. ~MKP Link to comment
1magineer 0 Posted September 1, 2015 Author Share Posted September 1, 2015 Hi. Chances are you're logged into the wrong account. Clearly you need to talk to Evernote to try and resolve this. Please post your ticket number here and we'll flag your post for an Admin to have a look at... LOL, no, I only have one account. I build my own Windows machines and service my own MACs, too. I know what's on them, where they've logged in, and who logs in with them. I've done some silly stuff, but logging into the wrong Evernote account is not one of them. Link to comment
1magineer 0 Posted September 1, 2015 Author Share Posted September 1, 2015 I'm having an agent look into this now and we will get you sorted. I'm also checking into why our system did not route your ticket appropriately, apologies on not receiving a reply from support. OK, as of right now, I am showing Premium again (Yay!) and I am also noticing a new billing date for the next charge. Things are coming along. Thank you again for getting involved! ~MKP Link to comment
gbarry 2,658 Posted September 1, 2015 Share Posted September 1, 2015 Awesome, happy to hear we got you rolling quickly. The agent should have been in touch with you with some clarifications as well. Link to comment
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