Evernote Helper Issue

[Mkmiki 0]

Hello, I've been using Evernote Helper every day. But one day it stoped working. It's been a few updates since this day. Also I tried some reinstallation and nothing helped.

I have Evernote icon on menu bar, but when I click on it, this appear: 

and I don't know what does it mean.

 

Thanks for some advice.

[JMichaelTX 4,117]

For this type of problem, sometimes a simple reinstall of the app will fix the problem.

This should not affect any of your Notes or other data.

But if you have any Local Notebooks, you might want to export them to ENEX files just to be safe.

 

To reinstall the app, see Evernote KB Article: How do I uninstall and reinstall Evernote [App]?

[Mkmiki 0]

 

For this type of problem, sometimes a simple reinstall of the app will fix the problem.

This should not affect any of your Notes or other data.

But if you have any Local Notebooks, you might want to export them to ENEX files just to be safe.

 

To reinstall the app, see Evernote KB Article: How do I uninstall and reinstall Evernote [App]?

 

That's exactly what I've just done...  And it's still same. 

[JMichaelTX 4,117]

Have you tried:

1. Goto EN Preferences, turn OFF the Helper
2. Restart your Mac
3. Start En Mac
4. Turn Helper back on.

[Mkmiki 0]

 

Have you tried:

1. Goto EN Preferences, turn OFF the Helper
2. Restart your Mac
3. Start En Mac
4. Turn Helper back on.

 

Also didn't help. I've tried also PRAM mac reset...

[JMichaelTX 4,117]

Sorry none of those actions fixed your issue.

So, you may want to submit a bug report.

 

I recommend that everyone who experiences a bug to submit a bug report.  This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix.

 

Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and  "Log in issues".