richardg 0 Posted July 28, 2015 Share Posted July 28, 2015 Evernote crashing multiple times when scanning document. Scan shows up in app and crashes before saving. Have to repeat several times until it saves. Please fix this! Link to comment
Level 5* gazumped 11,506 Posted July 29, 2015 Level 5* Share Posted July 29, 2015 If that's the iPhone/ iPad client, try uninstall / restart / reinstall and make sure you have the latest version; also try Scannable as an option... Link to comment
nekonari 1 Posted August 25, 2015 Share Posted August 25, 2015 I had this problem for long long while until I discovered taking photos with auto document mode off, then enabling document mode after taking pictures worked fine.Then, now even that stopped working. Taking oicture will ALWAYS crash the app. I have the latest app and Scannable exhibited exact same behavior before and I won't go back. Link to comment
Level 5 cifip 270 Posted September 1, 2015 Level 5 Share Posted September 1, 2015 Hi all, We released version 7.7.11 this morning which should help this problem. Please let us know how it performs for you. Cheers,Chuck Link to comment
nekonari 1 Posted September 1, 2015 Share Posted September 1, 2015 Seems like it's working better, but going straight into camera from Today view (the other tab next to iOS Notifications tab) still seems buggy. Link to comment
Level 5 cifip 270 Posted September 1, 2015 Level 5 Share Posted September 1, 2015 Seems like it's working better, but going straight into camera from Today view (the other tab next to iOS Notifications tab) still seems buggy. Hi, I'm glad to hear it's working better for you. Can you please advise how it seems buggy using the Today widget? Thanks,Chuck Link to comment
nekonari 1 Posted September 1, 2015 Share Posted September 1, 2015 I gave it two tries: First one crashed seconds after I took the photo. The white circular capture button was spinning, then crashed back to Home screen. Second try didn't crash, but it hung while processing the captured image. It was processing for a long time (30+ seconds) before I went out to Home screen, then returned back to the app. It said the app failed to process the image. I just gave it another try. It crashed like the first try. Link to comment
Level 5 cifip 270 Posted September 1, 2015 Level 5 Share Posted September 1, 2015 I gave it two tries: First one crashed seconds after I took the photo. The white circular capture button was spinning, then crashed back to Home screen. Second try didn't crash, but it hung while processing the captured image. It was processing for a long time (30+ seconds) before I went out to Home screen, then returned back to the app. It said the app failed to process the image. I just gave it another try. It crashed like the first try. Thanks for the info. Can you verify what device, OS, and Evernote version you're using? Thanks,Chuck Link to comment
nekonari 1 Posted September 1, 2015 Share Posted September 1, 2015 I gave it two tries: First one crashed seconds after I took the photo. The white circular capture button was spinning, then crashed back to Home screen. Second try didn't crash, but it hung while processing the captured image. It was processing for a long time (30+ seconds) before I went out to Home screen, then returned back to the app. It said the app failed to process the image. I just gave it another try. It crashed like the first try. Thanks for the info. Can you verify what device, OS, and Evernote version you're using? Thanks,Chuck Here you go: Device: iPhone 6 PlusiOS: 8.4.1 (12H321)Evernote: 7.7.10.316568 Link to comment
Level 5 cifip 270 Posted September 1, 2015 Level 5 Share Posted September 1, 2015 Here you go: Device: iPhone 6 PlusiOS: 8.4.1 (12H321)Evernote: 7.7.10.316568 Please update to Evernote 7.7.11 and let me know if you still have the same problem. Thanks!Chuck Link to comment
nekonari 1 Posted September 1, 2015 Share Posted September 1, 2015 Here you go: Device: iPhone 6 PlusiOS: 8.4.1 (12H321)Evernote: 7.7.10.316568 Please update to Evernote 7.7.11 and let me know if you still have the same problem. Thanks!Chuck Ooops, I made a fool of myself right now, didn't I? I thought App Store updated the app automatically already. I just gave it a try and it seems like it's working much, much better. Great work! Thanks. Link to comment
Idea
richardg 0
Evernote crashing multiple times when scanning document. Scan shows up in app and crashes before saving. Have to repeat several times until it saves. Please fix this!
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