Aaaargh 7 Posted July 27, 2015 Share Posted July 27, 2015 I'm a EN Basic user and recently got an email offering a year's EN Premium with a bonus three months Premium usage - accessible via an included link. The email says the offer expires on 11 August 2015. I've tried the link to the offer and it comes up with "sorry this offer has expired" (see attached image). Clearly this appears to be wrong. I've sent an email reply asking Evernote about it but have had no reply, not even automated. Can anyone tell me how best to contact Evernote to get a response? Sorry if this is in the wrong part of the forum - I'm completely new at using this site. Link to comment
Level 5* gazumped 11,656 Posted July 27, 2015 Level 5* Share Posted July 27, 2015 Hmmn. User forum here, so no access to offers or expiry dates, but if you submit a CS support request by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action -or reach out on Twitter @Evernotehelps (include the forum thread URL for extra background)If you go by the website you'll get an instant acknowledgement and ticket number - post that here and we can get an admin to have a look at the issue for you.Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
Level 5* JMichaelTX 4,117 Posted July 27, 2015 Level 5* Share Posted July 27, 2015 I'm a EN Basic user and recently got an email offering a year's EN Premium with a bonus three months Premium usage - accessible via an included link. The email says the offer expires on 11 August 2015. I've tried the link to the offer and it comes up with "sorry this offer has expired" (see attached image). Clearly this appears to be wrong. I recommend that you do the following:Print your email with the offer to a PDF file, and post online somewhere (DropBox, Google Drive, etc) Submit EN Support Ticket, choosing "Report Billing/Payment issue", and include link to your email PDF. Post to Twitter with your issue and Ticket#, and URL of this thread.Post your Ticket# back here, and we'll try to get Evernote to escalate your ticket/issue. Good luck and let us know how it goes. Link to comment
Aaaargh 7 Posted July 27, 2015 Author Share Posted July 27, 2015 Thanks for your clear advice, Gazumped & JMichael - much appreciated! I have submitted a Support Ticket to EN as a Payment Issue as follows:Ticket# 1172489 - Current Premium offer shown as not available I don't have a Twitter account - have never got to grips with it! Will it make a difference if I don't take that Twitter action? I don't even know if you can post to Twitter without an account. If it will make a significant difference, I guess I will get an account I've attached a copy of the original email promotion, below I'm grateful for your support with the issue - thanks heaps! EN email PDF.pdf Link to comment
Level 5* JMichaelTX 4,117 Posted July 27, 2015 Level 5* Share Posted July 27, 2015 @Aaaargh:Nah, don't worry about Twitter. I was in the same boat until a month ago. Still don't really use it. Let's see if we can get you some help. Link to comment
Morticia 193 Posted July 27, 2015 Share Posted July 27, 2015 @Aaaargh:Nah, don't worry about Twitter. I was in the same boat until a month ago. Still don't really use it. Let's see if we can get you some help. I can tweet it. Link to comment
Morticia 193 Posted July 27, 2015 Share Posted July 27, 2015 DoneHi again @evernotehelps a member and soon? Premium costumer need help https://discussion.evernote.com/topic/86916-evernote-premium-offer-probhttps://twitter.com/MorticiaB/status/625815546584526848 Link to comment
Level 5* JMichaelTX 4,117 Posted July 27, 2015 Level 5* Share Posted July 27, 2015 Oh. I forgot about my Special Assistant for Twitter. Link to comment
Morticia 193 Posted July 27, 2015 Share Posted July 27, 2015 Oh. I forgot about my Special Assistant for Twitter. One more tweet when I have posted over 63600 is no troubleAnd often they (evernotehelps) come back as soon as they can Link to comment
Aaaargh 7 Posted July 28, 2015 Author Share Posted July 28, 2015 Oh. I forgot about my Special Assistant for Twitter. One more tweet when I have posted over 63600 is no trouble And often they (evernotehelps) come back as soon as they can Thanks, Morticia - What a team !! Link to comment
Morticia 193 Posted July 28, 2015 Share Posted July 28, 2015 Oh. I forgot about my Special Assistant for Twitter. One more tweet when I have posted over 63600 is no trouble And often they (evernotehelps) come back as soon as they can Thanks, Morticia - What a team !! You're welcome. Community/forum is teamwork! Link to comment
Dusan 2 Posted July 28, 2015 Share Posted July 28, 2015 I am having the same issue "Ticket# 1172929" Link to comment
Level 5* gazumped 11,656 Posted July 28, 2015 Level 5* Share Posted July 28, 2015 I am having the same issue "Ticket# 1172929" Flagged for Evernote admins... Link to comment
Morticia 193 Posted July 28, 2015 Share Posted July 28, 2015 Evernote Helps @evernotehelps 2 minför 2 minuter sedan @MorticiaB I'll get someone on those support tickets as soon as possible! Thanks for reaching out! 13:46 - 28 jul 2015 · Detaljer https://twitter.com/evernotehelps/status/625995824963563520 Link to comment
Aaaargh 7 Posted July 31, 2015 Author Share Posted July 31, 2015 I've had an attentive response from EN and now have a Premium subscription along with bonus time. Yay!Thanks @Gazumped, @JMichael - and special Twitter assistant @Morticia for your help. (And thanks to EN Support for fixing the problem) Link to comment
Morticia 193 Posted July 31, 2015 Share Posted July 31, 2015 I've had an attentive response from EN and now have a Premium subscription along with bonus time. Yay!Thanks @Gazumped, @JMichael - and special Twitter assistant @Morticia for your help. (And thanks to EN Support for fixing the problem)You're welcome. Link to comment
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