PDF in Evernote for over a week still no OCR

[Paul Nosq 2]

Hi,

 

I’ve uploaded a paper in Evernote and I’m waiting for it to perform OCR so I can search the document. I have a Premium account. 

 

The paper has been uploaded a week ago, and Evernote still is unable to search the document (which is composed of scanned images of text).

 

Is there something I must do to make it work?

 

Thanks a lot,

 

P.

[JMichaelTX 4,117]

For Premium account owners, it shouldn't take more than a day or two.

You can:

1. Use EN Support chat to get immediate help on your issue from Evernote
2. Submit a bug report

See Evernote Chat Support., available business days 7am-7pm US CST. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

 

 

I recommend that everyone who experiences a bug to submit a bug report.  This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix.

 

Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue".