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Payment Problem in Taiwan


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hello, i am from taiwan.

i have a problem about the payment.

i start evernote and i want to upgrade my license to professional user.

when i type my credit card detail on the form.

i press yes and the program show me that there's a problem with my card.

but when i call the bank, they said there isn't any mistake. i try another credit card still have the same problem.

i have search on the internet. there are a lot of people have this kind of problem.

please tell me how to solve it . thanks

 

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  • Level 5*

Hi - we're a user forum,  so no access to payment information - I'd suggest you submit a CS support request by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action

-or reach out on Twitter @Evernotehelps (include the forum thread URL for extra background)

Existing Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.

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  • Ex Employees

hello, i am from taiwan.

i have a problem about the payment.

i start evernote and i want to upgrade my license to professional user.

when i type my credit card detail on the form.

i press yes and the program show me that there's a problem with my card.

but when i call the bank, they said there isn't any mistake. i try another credit card still have the same problem.

i have search on the internet. there are a lot of people have this kind of problem.

please tell me how to solve it . thanks

As Gazumped suggested, a support ticket is the way to go in this situation. Message back your ticket number and I'll help with further investigation :)

Make sure you include information such as how you are trying to pay, what kind of card you are paying with, etc. in the support ticket. 

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