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ScanSnap Issue

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having problems with my ScanSnap EN edition - the manager app is not staying active on my desktop and when I press the scan button, the green light flashes and then goes solid and noting happens. If I open the scan manager app, then press the button, the scanner will scan. Just  applied latest Microsoft security update and fear that something in there may be causing a bug with the scanner? Also, when it does scan, the document is not showing up in EN anywhere.



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  • Level 5*

Probably best to contact either/both Evernote and Fujitsu directly:


See Evernote Chat Support., available business days 7am-7pm US CST. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

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