doclock07 0 Posted July 23, 2015 Share Posted July 23, 2015 having problems with my ScanSnap EN edition - the manager app is not staying active on my desktop and when I press the scan button, the green light flashes and then goes solid and noting happens. If I open the scan manager app, then press the button, the scanner will scan. Just applied latest Microsoft security update and fear that something in there may be causing a bug with the scanner? Also, when it does scan, the document is not showing up in EN anywhere. Thoughts? Link to comment
Level 5* JMichaelTX 4,117 Posted July 23, 2015 Level 5* Share Posted July 23, 2015 Probably best to contact either/both Evernote and Fujitsu directly:Support - Fujitsu GlobalHow to use the ScanSnap Evernote Edition ScannerEvernote Support - Scanner troubleshootingEN Support Chat (for Premium accounts) See Evernote Chat Support., available business days 7am-7pm US CST. (Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.) Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.