doclock07 0 Posted July 23, 2015 Share Posted July 23, 2015 having problems with my ScanSnap EN edition - the manager app is not staying active on my desktop and when I press the scan button, the green light flashes and then goes solid and noting happens. If I open the scan manager app, then press the button, the scanner will scan. Just applied latest Microsoft security update and fear that something in there may be causing a bug with the scanner? Also, when it does scan, the document is not showing up in EN anywhere. Thoughts? Link to comment
Level 5* JMichaelTX 4,108 Posted July 23, 2015 Level 5* Share Posted July 23, 2015 Probably best to contact either/both Evernote and Fujitsu directly:Support - Fujitsu GlobalHow to use the ScanSnap Evernote Edition ScannerEvernote Support - Scanner troubleshootingEN Support Chat (for Premium accounts) See Evernote Chat Support., available business days 7am-7pm US CST. (Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.) Link to comment
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