FreedomFighterV 1 Posted July 4, 2015 Share Posted July 4, 2015 This company does not allow communication directly to a representative unless you're a paying subscriber. This company does not allow communication directly to a representative unless you're a paying subscriber. This poses an issue if and when you're storing sensitive and even copy written info on their servers. Furthermore, they should allow contact with a representative if this information is lost due to a server malfunction, or breech. If they allow an open source service and allow placement of data on their servers, it is my belief that access to a solution and or representative to remedy such issues. This request is in conjunction with the California Law -"Shine The light" Law CA Civil Code § 1798.83, which not only protects consumers privacy and how that information is protected, but also how any consumer interacting with a business, shall have "all points of contact" with that business, providing email, address, and phone numbers etc.. Evernote is not following the guidelines of the law. At this point to submit a question, concern, or problem it is in fact required to pay money to contact the company directly while my personal information is populated on their servers. This is outside the bounds to the law, and what I personally believe is fair and ethical. Evernote should be required to abide by the law CA Civil Code § 1798.83, and allow ALL subscribers direct contact to it's customer service representatives, technical specialist, and managerial staff to seek resolutions based on issues involving the subscriber's personal data, and subscription it self. Link to comment
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