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can't open notes and notebooks

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  • 2 weeks later...
  • Level 5*

Hi - sorry your issue got a delayed response - for some reason the post was only flagged a few days ago.  If you are a premium subscriber you can raise a support ticket - choose the appropriate option in the first dropdown after logging in here - https://www.evernote.com/SupportLogin.action -or reach out on Twitter @Evernotehelps


Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.

There's no obvious reason why you might be unable to see some notebooks on the PC - have you updated Evernote recently?  It may help if you uninstall and reinstall the app.  Make sure you backup your database first.
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  • 1 year later...
  • Level 5*
16 hours ago, edmonarch said:

I cannot access new notes in Evernote.  I have a premium subscriptionj

Hi.  More information required please - what OS?  What device?  How are you attempting to open a new note?  What exactly happens when you do that?  (Screen grabs may help...)

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