Brian Pears 2 Posted June 30, 2015 Share Posted June 30, 2015 Hi I reported a problem today and was issued with a ticket number. However I have since managed to fix the problem and would like to cancel the ticket, but I cannot see any way of doing this. Is it possible to cancel a ticket and if so, how? Brian P Link to comment
Level 5* gazumped 10,766 Posted June 30, 2015 Level 5* Share Posted June 30, 2015 Hi - thanks for your query; it will normally take some days for Evernote to get back to you on a ticket, so you might not have a specific contact point for a while - if you post the number here we can ask a forum admin to close the query for you, or if you use twitter, you could send a message to @Evernotehelps Link to comment
Brian Pears 2 Posted July 1, 2015 Author Share Posted July 1, 2015 Hi - thanks for your query; it will normally take some days for Evernote to get back to you on a ticket, so you might not have a specific contact point for a while - if you post the number here we can ask a forum admin to close the query for you, or if you use twitter, you could send a message to @Evernotehelps Thank you - the ticket number in question is # 1137133 Link to comment
Level 5* gazumped 10,766 Posted July 1, 2015 Level 5* Share Posted July 1, 2015 OK - flagged for an Admin to look at... Link to comment
Level 5* CalS 5,134 Posted July 1, 2015 Level 5* Share Posted July 1, 2015 In good conscience you could also just reply to the email with the ticket number in it informing them that the problem is fixed. Link to comment
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