RonaldU 0 Posted June 29, 2015 Share Posted June 29, 2015 Dear Evernote community, Our business is using a premium account from Evernote for management. The software appears to work, however we have some issue's with the main user (and Evernote advocate). Sometimes, synchronizing just fails. Evernote is installed on Windows 2008 R2 & iPad. I'm posting a log with some elements obscured since this is a HRM employee. 14:48:05 [9160] 0% Connecting to business Blzzz14:48:05 [9160] 0% Connecting to business Blzzz14:48:05 [9160] 0% Loaded business updateCount: 1059214:48:05 [9160] 0% Client is up to date with the business server, updateCount: 1059214:48:05 [9160] 0% Connecting to business Blzzz14:48:05 [9160] 0% Connecting to business Blzzz14:48:05 [9160] 0% Updating business server items14:48:05 [9160] 0% Updating business notebook "zzzzzzzzzz"14:48:05 [9160] 0% * guid={F4276D20-0D91-4557-909D-BAD2F8B80A56}14:48:06 [9160] 0% EDAMUserException: errorCode=PERMISSION_DENIED parameter="Notebook.stack"14:48:06 [6676] Client synchronization finished, status: failed14:48:06 [6676] * error: Sync failed due to unexpected behavior client side14:48:06 [6676] * elapsed time: 2s14:48:16 [7052] 0% Connecting to www.evernote.com/edam/note/s42314:48:16 [7052] 0% Connecting to www.evernote.com/edam/note/s42714:48:16 [7052] 0% Retrieving note lock status for "zzzzzzzzzzzzz"14:48:16 [7052] 0% * guid={8BFCF908-3E71-43B5-B7F3-31FA683862EA}14:48:16 [7052] 0% * noteUpdateSequenceNumber: 1051614:48:16 [7052] 0% * viewingUserIds: ba839 Does anyone share the same experience? Google only yields results related to incorrect use of the public API. However, we are using the official client. Some more info about the client: Evernote for Windows 5.8.6.7519 (275519) PublicOS: Windows 6.1.7601 Service Pack 1User: zzzzzMemory: 62.7MBCreated: 2015/06/29 14:40:43... 10:11:26 [10008] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 10:11:26 [10008] Evernote for Windows 5.8.6.7519 (275519) Public10:11:26 [10008] Common Editor 8 (9826ebc1b5bfd5fc2abec50be163ea722990099d)10:11:26 [10008] Client info: Evernote Windows/275519; Windows/6.1.7601 Service Pack 1; ... 10:11:28 [10008] Opened database: C:\Users\zzzzz\AppData\Local\Evernote\Evernote\Databases\zzzzzz.exb (205MB Fixed) Link to comment
Evernote Employee maxikk 17 Posted June 29, 2015 Evernote Employee Share Posted June 29, 2015 Sorry for the inconvenience. Please, upgrade to the latest Evernote version (5.8.11). This issue has been fixed. Thanks,Max Link to comment
RonaldU 0 Posted June 30, 2015 Author Share Posted June 30, 2015 Sorry for the inconvenience. Please, upgrade to the latest Evernote version (5.8.11). This issue has been fixed. Thanks,Max We installed 5.8.12 this morning. Fingers crossed... Link to comment
LDW 0 Posted August 14, 2015 Share Posted August 14, 2015 I have the latest version installed on windows 7, I still get this message "Evernote has failed to synchronize due to error on server side" Please advise? Also can't resize images in Windows? on MacAlso... Cant get webclipper for chrome, on internet explore? Would appreciate a phone call with support staff as a premium user? please mail me Link to comment
Level 5* JMichaelTX 4,108 Posted August 14, 2015 Level 5* Share Posted August 14, 2015 I have the latest version installed on windows 7, I still get this message "Evernote has failed to synchronize due to error on server side" Please advise? Would appreciate a phone call with support staff as a premium user? please mail me First, you should remove your email address from your post if you don't want to get spam mail. I have seen your sync error myself a number of times recently. It means there is some problem on the Evernote Service side of things, and in general there is nothing you can do to fix.However, Evernote usually fixes their problem very quickly, within minutes.If you are finding that the sync error persists for more than an hour, then you might want to try this:Sign out of Evernote app, restart your PC/Mac, sign back in to Evernote appSince you are a Premium account owner, you have access to EN Support Chat, the fastest way of getting support.It is unlikely that Evernote will send you an email as a result of your post. You need to either do a EN Chat, or submit a bug report. See links below. See Evernote Chat Support., available business days 7am-7pm US CST. (Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.) I recommend that everyone who experiences a bug to submit a bug report. This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix. Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG: " to make it clear. Reporting a bug should be available to all users, including Free Account owners. Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and "Log in issues". Link to comment
RonaldU 0 Posted August 15, 2015 Author Share Posted August 15, 2015 Fwiw, my issue has been fixed so I would recommend you open a new topic if you prefer to continue to use the forum for support issue's. Link to comment
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