teerex 0 Posted June 20, 2015 Share Posted June 20, 2015 I am using Evernote on two computers, a laptop running windows 8 and a desktop running windows 7.I've figured out to "Encrypt" parts of my notes by highlighting, right clicking and choosing "Encrypt Selected Text". However, when I try to "Show encrypted text" using the desktop computer, it says that the passphrase I enter is incorrect. At first I thought perhaps I made some typos or forgot my passphrase, but the passphrase works fine on the laptop and also the Evernote web interface... Is this a bug? or am I doing something wrong? Thanks for your help! Link to comment
Level 5* JMichaelTX 4,104 Posted June 20, 2015 Level 5* Share Posted June 20, 2015 Obviously the same passphrase should work on the same Note in both PCs. So, you might try this on both PCs (starting with the PC that worked OK previously:Do a manual sync Sign out of EN Win Restart your PC Sign back in to EN Win sync test the passphrase.Good luck, and let us know how it goes. Link to comment
teerex 0 Posted June 21, 2015 Author Share Posted June 21, 2015 Nope, I still get "Incorrect passphrase. Try again" Link to comment
SebR 146 Posted June 21, 2015 Share Posted June 21, 2015 Weird! Do you use different language on those computers? (I think about an encoding issue but it's just a wild guess) Link to comment
Level 5* JMichaelTX 4,104 Posted June 21, 2015 Level 5* Share Posted June 21, 2015 Nope, I still get "Incorrect passphrase. Try again" Strange. Could you try another test? Create a new Note and encrypt some text in it using the same passcode you used above. Sync on both PCs and test decrypt. If that fails, repeat but with a different passcode. Link to comment
teerex 0 Posted June 22, 2015 Author Share Posted June 22, 2015 Both computers are in english. I tried making a new note with a different password... still "incorrect"... This is really weird! Link to comment
Level 5* JMichaelTX 4,104 Posted June 22, 2015 Level 5* Share Posted June 22, 2015 This is definitely looking like a bug. A number of other users have reported the same issue.See Encrypt text doesn't work between Windows & Mac I'd suggest that you submit a formal bug report to provide details to support a quick fix. Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG: " to make it clear. Reporting a bug should be available to all users, including Free Account owners. Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue". Link to comment
teerex 0 Posted June 23, 2015 Author Share Posted June 23, 2015 Done! thanks for the tips! Link to comment
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