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Encryption problem between 2 computers


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I am using Evernote on two computers, a laptop running windows 8 and a desktop running windows 7.

I've figured out to "Encrypt" parts of my notes by highlighting, right clicking and choosing "Encrypt Selected Text".


However, when I try to "Show encrypted text" using the desktop computer, it says that the passphrase I enter is incorrect.  At first I thought perhaps I made some typos or forgot my passphrase, but the passphrase works fine on the laptop and also the Evernote web interface...


Is this a bug? or am I doing something wrong?


Thanks for your help!

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  • Level 5*

Obviously the same passphrase should work on the same Note in both PCs.


So, you might try this on both PCs (starting with the PC that worked OK previously:

  1. Do a manual sync
  2. Sign out of EN Win
  3. Restart your PC
  4. Sign back in to EN Win
  5. sync
  6. test the passphrase.

Good luck, and let us know how it goes.

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  • Level 5*

Nope, I still get "Incorrect passphrase. Try again" :(




Could you try another test?

Create a new Note and encrypt some text in it using the same passcode you used above.

Sync on both PCs and test decrypt.


If that fails, repeat but with a different passcode.

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  • Level 5*

This is definitely looking like a bug.  A number of other users have reported the same issue.

See Encrypt text doesn't work between Windows & Mac


I'd suggest that you submit a formal bug report to provide details to support a quick fix.


Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue".

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