Internal storage limiting receiving of notebooks?

[Judith Lock 2]

Hello,

I recently used 20 ipads with the Evernote app during an undergraduate field course. Small groups of students each created a notebook on their group's ipad, and sent them to me. However, I have not received all notebooks. Is this due to the amount of internal storage on my device? If I delete the app from my ipad, will I then receive the notebooks in my computer Evernote app?

 

I can login to each Evernote account separately but I would like to have all the students' work together in one account, so that I can clear the teaching iPads' accounts for use by the next cohort of students.

 

Thank you.

[gazumped 12,075]

Hi.  There are two or three ways the notebooks could have been 'sent' to you - were they shared,  emailed or exported and emailed?  You may want to check for emails from those students,  which (if sent via Evernote) will have come from a 'no reply' address which might have triggered your spam folders.

 

If your notes,  notebooks and shared-in notebooks are all safely synced with Evernote's servers,  you could try uninstalling and reinstalling the app to refresh the information on your iPad.  If the notebooks were available though,  they'd already show on your desktop whether or not they've made it to the iPad yet.  Everything goes to Evernote's server first,  then gets shared equally to all devices connected to an account.  So your desktop and iPad (theoretically) have equal access to everything.

 

If you can log in to the separate accounts from your desktop,  it might be an idea to export the separate notebooks into ENEX files and then import all of them into one account.  Beware that exporting will not save individual notebook assignments,  so you may need to tag each note in the account with the name of the student (or some other unique ID);  and make sure you select the option to export tags with the notes.  Importing will put the notes into a folder of your choice,  so do a practice run first!  You'll be able to save the notes into an offline (unsynced) account if you wish,  to avoid uploading the content untill you've done any admin and moving around that may be necessary.  Again beware that offline notes exist only on that one computer (although the originals will remain on the cohort iPads until you delete them) - make sure you backup your account frequently!

 

Hope some of that helps...

[Judith Lock 2]

Thank you. The notebooks were shared. I received some but not all of them, which made me wonder if my iPad was the problem. They are not showing on the app on my computer either, so it seems like they aren't available. I can't work out why this would be. I am not over my upload limit and neither are any of the iPad's Evernote accounts.

 

Yes, I can log in to the separate accounts from my desktop, so I will try exporting them. Thank you.

[JMichaelTX 4,118]

Thank you. The notebooks were shared. I received some but not all of them, which made me wonder if my iPad was the problem. They are not showing on the app on my computer either, so it seems like they aren't available. I can't work out why this would be. I am not over my upload limit and neither are any of the iPad's Evernote accounts.

 

Yes, I can log in to the separate accounts from my desktop, so I will try exporting them. Thank you.

 

Using the export/import approach is sort of the long way around, and you lose key information by that process.

 

Since you can log in to each account, you might just double-check the sharing, and even unshare then reshare the Notebook.

 

IMO, sharing is the best process for your workflow, so if you plan on using it in the future it might be worthwhile to work out the kinks now.

 

Good luck.

[Judith Lock 2]

Thank you. I have found all my chats. Somehow they went to my other Evernote account, which uses my personal email address. I obviously didn't give this to my students, I gave them my work email address and some of the chats did come to its associate account. Very strange!

[gazumped 12,075]

Hey Judith - if you can verify from the students' accounts that they shared to correct email address,  but that the shares went to your other account,  please fill in a bug report.  That's something which obviously should NOT happen - you want all your shares to go to the correct account,  not just to one of the two or three accounts that a lot of individuals tend to have.  

 

It may highlight a problem with the sharing logic that Evernote could and should have a look at.  They should certainly be interested in working out how this could have happened anyway!  Choose "report a bug..." in the first dropdown after logging in here - https://www.evernote.com/SupportLogin.action - you could add the URL for this forum to save some explanation.

 

(Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.)

 

Please come back and tell is about it if there's any more to this!