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I have had Premium for last year but rarely use features. I let it lapse. Assumed I would then default back to basic (free) service. When I log into my evernote acct it states "deactivated". Is there no way to convert this acct to basic. don't want to set up new acct; lots in existing. Suggestions?

Posted

I have had Premium for last year but rarely use features. I let it lapse. Assumed I would then default back to basic (free) service. When I log into my evernote acct it states "deactivated". Is there no way to convert this acct to basic. don't want to set up new acct; lots in existing. Suggestions?

 

Reverting from premium to free only does just that.  It does not deactivate your account.  You would have had to have done that yourself.  If there are no options to activate the account, you will need to submit a support ticket.

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