DorothyN 1 Posted March 31, 2015 Share Posted March 31, 2015 We were using Evernote on an ipad purchased four years ago. Recently upgraded and purchased a new ipad, installed Evernote (newer version than previous ipad). Only notebooks game over when synced, cant get the notes to transfer to new ipad. Any advise. Link to comment
Level 5* JMichaelTX 4,118 Posted March 31, 2015 Level 5* Share Posted March 31, 2015 Often this issue is caused by not using the same Evernote account on all devices.Double-check to make sure you are using the Evernote UserName/Account. On your OLD iPad:Make sure you have a connection to the Internet (cellular or wifi) Do a manual sync Make sure all Notes have properly sync'd Record a count of Notes by Notebook for comparison later Make note of the Evernote UserName/accountOn a PC or MacLogin to EN Web at Evernote.com using the same UserName/account Confirm that all of your Notes appear here. If they do not, they will not appear on your new iPadOn your NEW iPadMake sure you have a connection to the Internet (cellular or wifi) Double-check to make sure you are logged in using the same UserName/account Do a manual sync Confirm all your Notes appear If the do not, do a detailed comparison Notebook by Notebook to ID the missing Notes If are still not seeing all your Notes on your new iPad, check the Activity Log on both iPad for clues:Evernote > Settings > Support > Activity Log Link to comment
DorothyN 1 Posted March 31, 2015 Author Share Posted March 31, 2015 Thank you for reply. Did all above.-Connected to wifi-Logged in with same username/password-Manual sync (pressed sync icon)-Notes DO NOT appear, only the folders transferred but no contents.There is a lot in activity log, but nothing that makes any sense to me.Any suggestions?I just uploaded Evernote on iPhone, and everything transferred. Link to comment
Frank.dg 1,385 Posted March 31, 2015 Share Posted March 31, 2015 Dorothy, have you tried deleting the app and downloading at again from the App Store? Link to comment
Level 5* JMichaelTX 4,118 Posted March 31, 2015 Level 5* Share Posted March 31, 2015 Dorothy, have you tried deleting the app and downloading at again from the App Store? Generally that's a good idea Frank, but if she has unsync'd notes on the iPad she will lose them.I would NOT delete the iPad app until you see ALL notes properly sync'd using EN Web. Link to comment
Frank.dg 1,385 Posted March 31, 2015 Share Posted March 31, 2015 Yep... you're right. Dorothy did mention that she couldn't get any notes to transfer... but I hadn't thought of the possibility that new notes might still have been created. Good catch @JMichael. Link to comment
DorothyN 1 Posted April 1, 2015 Author Share Posted April 1, 2015 Thank you for your help. Greatly appreciated! I deleted app on new iPad, reinstalled, synced and all was good! Link to comment
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