Gilfer 1 Posted March 17, 2015 Share Posted March 17, 2015 I'm trying to change the email address on my evernote account. The new address i'm entering is correct (I've checked carefully) and verification email is not ending up in any spam folders or anywhere else that would be hiding it -- I'm 100% certain it's not getting to my mail server. Any thoughts on where to start? Link to comment
Level 5* gazumped 11,656 Posted March 18, 2015 Level 5* Share Posted March 18, 2015 Hi. Are you behind a work firewall, or on your own internet connection? And is this Windows / Mac / iOS ? Link to comment
Gilfer 1 Posted March 18, 2015 Author Share Posted March 18, 2015 Hi. I've tried from work and home. No firewall at either location. I use Macbook Air with Yosemite and an iPhone 6 with iOS 8. I browse with Chrome. gil@flamingmongrel.net and hello@gilfewster.com are both just aliases which point to a gmail account: gilfer75@gmail.com. I am receiving notificaitons sent to the flamingmongrel.net alias but not to the gilfewster.com alias. Link to comment
Level 5* gazumped 11,656 Posted March 19, 2015 Level 5* Share Posted March 19, 2015 OK - weird. I suggest you raise a support ticket - a "login/account access issue" in the first dropdown after logging in here> https://www.evernote.com/SupportLogin.action Link to comment
sbritt 1 Posted September 21, 2015 Share Posted September 21, 2015 Were you able to get this resolved? I have the same issue - not receiving any email verification emails. Link to comment
Sydney159 1 Posted March 23, 2018 Share Posted March 23, 2018 Yeah, I'm having the same issue too. Link to comment
Level 5* gazumped 11,656 Posted March 27, 2018 Level 5* Share Posted March 27, 2018 On 23/03/2018 at 6:29 AM, Sydney159 said: Yeah, I'm having the same issue too. This was a problem 3 years ago, and never since apparently - what's your OS and Evernote version? Link to comment
Sydney159 1 Posted March 28, 2018 Share Posted March 28, 2018 12 hours ago, gazumped said: This was a problem 3 years ago, and never since apparently - what's your OS and Evernote version? I can't find where the app version is but I just downloaded it last week so it should be pretty new. My OS version is 10.13.3. The problem has been happening when I send it from the app as well as from the web version. Link to comment
Level 5* gazumped 11,656 Posted March 28, 2018 Level 5* Share Posted March 28, 2018 Hmmn. The verification email is coming via Evernote webmail, and some intervening mail daemon may have decided that the originating address sends out too many emails - usually a sign of a spam server, but obviously not in this case. Not sure how to get around that - I did suggest the OP raise a support ticket and I think that's the best option here; you may be able to get them to change your address directly - though it may take a while... Support is available on https://www.evernote.com/SupportLogin.action if you're a subscriber, Twitter - https://twitter.com/evernotehelps if not. Link to comment
Sydney159 1 Posted March 29, 2018 Share Posted March 29, 2018 On 3/28/2018 at 7:45 AM, gazumped said: Hmmn. The verification email is coming via Evernote webmail, and some intervening mail daemon may have decided that the originating address sends out too many emails - usually a sign of a spam server, but obviously not in this case. Not sure how to get around that - I did suggest the OP raise a support ticket and I think that's the best option here; you may be able to get them to change your address directly - though it may take a while... Support is available on https://www.evernote.com/SupportLogin.action if you're a subscriber, Twitter - https://twitter.com/evernotehelps if not. Ok thank you! Link to comment
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