mswhatsit 3 Posted March 9, 2015 Posted March 9, 2015 Hi all, I just installed Evernote for the first time. I have exactly 2 notebooks. When I try to sync from the Windows client, it tells me "Sync failed because you have over 250 synchronized notebooks. You have 2 synchronized notebooks. Please delete some of the synchronized notebooks and try again." I have tried: * deleting all notebooks and syncing * uninstalling and reinstalling Evernote * uninstalling Evernote, downloading it from a different browser, and reinstalling Seems like a bizarre problem. Anyone have ideas? Thanks.
Level 5* jefito 5,598 Posted March 9, 2015 Level 5* Posted March 9, 2015 Do you have notebooks shared to you? In any case, you are having account access problems. Start here: https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/
mswhatsit 3 Posted March 9, 2015 Author Posted March 9, 2015 Do you have notebooks shared to you? In any case, you are having account access problems. Start here: https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/ Thanks, I'll do that. No notebooks shared to me as far as I can tell.
Level 5* jefito 5,598 Posted March 9, 2015 Level 5* Posted March 9, 2015 You'd know if you had them shared to you; I just had to ask rather than making the assumption. Definitely on the bizarre side.
Level 5* GrumpyMonkey 4,320 Posted March 11, 2015 Level 5* Posted March 11, 2015 i've got exactly the same problem. i even have just two notebooks: one local and one synced. if anyone figures this out, let us know!
mswhatsit 3 Posted March 11, 2015 Author Posted March 11, 2015 I'll update this thread if I find anything out. I submitted a support request but haven't heard anything back yet. I do have a free account (not terribly inclined to pay for it until this problem is resolved), so I'm not sure if my request will be supported.
Level 5* jefito 5,598 Posted March 11, 2015 Level 5* Posted March 11, 2015 You should have received a ticket number for this. As you are having problems with accessing your account, that should be covered under free support, but note that anecdotal information implies that even premium users may not get contact with a human for several days (unless they use Premium Chat). But post your ticket number here, and we may be able to push it up the chain a bit.
JasonW 0 Posted March 11, 2015 Posted March 11, 2015 I have the same problem. Get a dialogue box saying "Sync failed because you have more than 250 synchronized notebooks", "You have 244 synchronized notebooks. Please delete some of the synchronized notebooks and try again".
Level 5* GrumpyMonkey 4,320 Posted March 11, 2015 Level 5* Posted March 11, 2015 I contacted support. It seems to be a bug. I'm sending in logs. The more folks who create tickets and send in logs, the quicker they can sprt this out.
Level 5* JMichaelTX 4,119 Posted March 11, 2015 Level 5* Posted March 11, 2015 @GM: You're seeing this issue on EN Mac, right? So the issue is with both EN Win and EN Mac. Or is it with the entire account on any/all devices?
mswhatsit 3 Posted March 11, 2015 Author Posted March 11, 2015 You should have received a ticket number for this. As you are having problems with accessing your account, that should be covered under free support, but note that anecdotal information implies that even premium users may not get contact with a human for several days (unless they use Premium Chat). But post your ticket number here, and we may be able to push it up the chain a bit. #979238. Thanks. Didn't mean to come across as snarky in my previous comment; just explaining my Free user status and why. Edit: I also sent in a log, as requested by the help desk. (The response to that is what I haven't heard back yet.)
Level 5* jefito 5,598 Posted March 11, 2015 Level 5* Posted March 11, 2015 Thanks. Didn't mean to come across as snarky in my previous comment; just explaining my Free user status and why.I detected no snark. The free version is out there, and you can pay for it or not as you prefer. One of the downsides of not being premium is that you don't get much in the way of official support, but there are some situations where you should be getting that support, and I think that account access is one of them, if I read gbarry's post correctly.
Level 5* GrumpyMonkey 4,320 Posted March 11, 2015 Level 5* Posted March 11, 2015 @GM: You're seeing this issue on EN Mac, right? So the issue is with both EN Win and EN Mac. Or is it with the entire account on any/all devices?windows.
JasonW 0 Posted March 12, 2015 Posted March 12, 2015 Same here. Win7 x64 EN version 5.8.4.6870(274870)
Ex Employees charboyd 272 Posted March 12, 2015 Ex Employees Posted March 12, 2015 Try creating a new notebook on your web client. This should hopefully resolve the sync conflict that you are receiving. Let us know if you have continued issues after this
JasonW 0 Posted March 13, 2015 Posted March 13, 2015 Hi. Thanks for the update. Tried the suggested fix this morning and I got an error message "Unable to create notebook. It would exceed the limit of 250 notebooks." I have recently downgraded from premium to the free service. However I only have 230ish notebooks. Cheers, Jason
Level 5* GrumpyMonkey 4,320 Posted March 13, 2015 Level 5* Posted March 13, 2015 Try creating a new notebook on your web client. This should hopefully resolve the sync conflict that you are receiving. Let us know if you have continued issues after this That solved the problem for me. Thanks!
JasonW 0 Posted March 13, 2015 Posted March 13, 2015 Hi. Thanks for the update. Tried the suggested fix this morning and I got an error message "Unable to create notebook. It would exceed the limit of 250 notebooks." I have recently downgraded from premium to the free service. However I only have 230ish notebooks. Cheers, Jason Tried a different approach. Counted the number of notebooks in my web client. It was > 250. Deleted enough to get below 250 and allow me to add a new notebook again via web client. Synced with Windows desktop client ok (the one I was previously having problems with. Seems like this has done the trick. Will try with my Mac client when I get home from work later today. Thanks for everyone's help and comments. I would be lost without my notebooks!!! :-)
mswhatsit 3 Posted March 13, 2015 Author Posted March 13, 2015 Try creating a new notebook on your web client. This should hopefully resolve the sync conflict that you are receiving. Let us know if you have continued issues after this Totally worked. Thanks so much! Overall very impressed with both the client and with the level of support here.
JKS258 5 Posted June 22, 2015 Posted June 22, 2015 Try creating a new notebook on your web client. This should hopefully resolve the sync conflict that you are receiving. Let us know if you have continued issues after this Like others, I had less than 250 notebooks (though recently had more and consolidated), but was getting "Not able to sync with 244 notebooks" error message. I tried creating a NEW notebook as suggested on the forum here many times and wasn't allowed, nor did I even get an error message, that the other day on the web client I DID get- strange by itself. However, I had a Notebook with just one note in it, so using the web client I moved that note elsewhere and DELETED that one notebook, went back to the Windows client and it appears to be sync'ing fine now. Who knows?
JANEAN 0 Posted July 8, 2015 Posted July 8, 2015 I dont understand above suggesting to create a new notebook on my web client. What does this mean ? Very frustrated with this same problem not being able to sync. First I was not aware there was a limit of 250 notebooks. I set this up for business. Now I have to figure out another way to deal with this. Now it wont sync, saying it has more then 250 and it doesnt, Underneath it says it has 230. So its definately not overloaded and I do not understand what this web client thing means in order to fix the problem. I recently updated it. Was there bugs in update ? I thought I would start replacing using Tags, but when I type a note, it does not stay, so I have become frustrated. Any help, would be great
samakm 0 Posted October 16, 2015 Posted October 16, 2015 same problem...frustrating. The 250 limitation is challenging enough! Will log it in.
dallasbentley 1 Posted May 19, 2016 Posted May 19, 2016 I tried going to the web version and adding a notebook. Didn't work at first. I closed my desktop client (that I had just erased about 10 notebooks in but wouldn't sync). Went back to the web version and deleted the same 10 notebooks online that I did on the desktop version. I'm at about 225 notebooks now. Logged out. Reopened desktop EN. Synced. Worked.
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