wowfreedom 1 Posted February 25, 2015 Share Posted February 25, 2015 It's unfortunate that I now to the point of great frustration. I'm trying to renew my Premium account. The system is NOT reading my credit card ... it's acting like I've not entered anything. Attached screenshot. Yes I've tried different browsers. Yes the credit card is correct. Yes the system is saying it's expired --- it's not I've triple checked my credit card. So I select Paypal option ... however it doesn't give me that ability to pay using it. Then I send 3 support tickets to Evernote in the past 3 days ... NO response. Then I try to use the Chat option .... I click on it .. and a new tab opens up with the same form to fillout, not allowing me to chat with anyone. Then I search for a support phone #. Can't believe how much of my personal time I've wasted trying to pay Evernote. Is there a human ready to take my money? Mark Link to comment
Level 5* jefito 5,598 Posted February 25, 2015 Level 5* Share Posted February 25, 2015 Do you have a question? Link to comment
wowfreedom 1 Posted February 25, 2015 Author Share Posted February 25, 2015 I resubmitted it Jeff. Had to retry submitting payment again with one last potential idea ... to no avail. Please reference my main question. Thanks Link to comment
Level 5* gazumped 12,050 Posted February 25, 2015 Level 5* Share Posted February 25, 2015 If you submitted a payment issue support request* you should have at least one acknowledgement ticket number. Please post your ticket number here for the forum admins to have a look at... * To report a payment issue choose exactly that in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action Link to comment
wowfreedom 1 Posted February 25, 2015 Author Share Posted February 25, 2015 Thanks. Ticket# 964334This ticket doesn't represent all the things I've tried which I mentioned above. Link to comment
Level 5* gazumped 12,050 Posted February 26, 2015 Level 5* Share Posted February 26, 2015 OK I flagged the ticket for an Admin to look at - hopefully you'll get a reaction soon. Link to comment
wowfreedom 1 Posted February 26, 2015 Author Share Posted February 26, 2015 Ok I appreciate it.. Is there any way of directly reaching billing so I can pay? Link to comment
Level 5* jefito 5,598 Posted February 26, 2015 Level 5* Share Posted February 26, 2015 Here is information on the PayPal situation: https://discussion.evernote.com/topic/80901-can-i-pay-for-evernote-premium-with-paypal/?p=342366 There is no way of directly reaching billing that I know of. Link to comment
wowfreedom 1 Posted February 26, 2015 Author Share Posted February 26, 2015 Thanks for the help. I figured I'd try to pay on my Android and that was successful, since it defaulted to using Google Play. Evernote has a very faulty online payment gateway. I can't imagine how many others are frustrated paying and giving up. #1 rule in e-commerce --- don't make it hard for your buyers to pay you. Thanks again for the help here. Mark Link to comment
Ex Employees charboyd 272 Posted February 26, 2015 Ex Employees Share Posted February 26, 2015 Sorry about your payment issues! While it looks like you resolved your issue, I've still escalated your issue for our support team to investigate. Link to comment
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