slither 1 Posted February 23, 2015 Posted February 23, 2015 Web clipper icon not appearing in either Chrome 40 or IE 11. I'm running windows 8.1. I don't want to uninstall McAfee to see at that's the problem, but I suspect as much. So I'm checking if anyone else is reporting this. I've been through the useless support pages at Evernote--checked the extensions, yada, yada. In Chrome, the web clipper extension is on, but is doing nothing. In IE, I can't even find it in Extensions, on the command bar or the customize command bar. I tried to download web clipper in both browsers, but Evernote responds by reporting that I've got web clipper installed already.
Evernote Expert gazumped 12,641 Posted February 24, 2015 Evernote Expert Posted February 24, 2015 Hi. I used to run McAfee until recently (it came free with a new laptop) but my other systems use AVG so I switched back. Never had any problems seeing the web clipper in Chrome though. I don't use IE. Have you tried uninstalling and reinstalling the clipper in Chrome, since you can see it? And - maybe a dumb question, but when you try to download again have you tried the Chrome store at https://chrome.google.com/webstore/search/evernote%20web%20clipper?hl=en-GB?
jbignert 473 Posted February 24, 2015 Posted February 24, 2015 For issues with the IE Clipper here are some tips:- After an update ot the Windows client make sure you start Evernote from the start menu as this will trigger installation of add-ons.- If you didn't have IE completely shut down at the time of installing or updating the Windows client it may have affected the IE Clipper installation. Then try to re-install the Evernote for Windows application and make sure IE and Outlook are completely shut down. Issues with Chrome Web Clipper- The icon for Web Clipper may be in the overflow menu in Chrome browser as described here: https://www.evernote.com/l/AAw5G3io-VBNjIYoQxNKoGFVZJYxSsT-5lg- Or if that is not the issue I recommend uninstalling and then re-installing from the Chrome Web Store.
Glenda Pitts 0 Posted March 16, 2015 Posted March 16, 2015 I also have the added problem of not being able to even install the command bar - Anyone help would be greatly appreciated.
Evernote Expert gazumped 12,641 Posted March 16, 2015 Evernote Expert Posted March 16, 2015 I also have the added problem of not being able to even install the command bar - Anyone help would be greatly appreciated. Hi - are you talking about IE too? If you right-click the top of the window, the command bar should be an option you can choose...
jbignert 473 Posted March 16, 2015 Posted March 16, 2015 @Glenda Here's a little guide on the command bar for IE: https://www.evernote.com/l/AAwb17Q0-IlIeLxm0l2VMo6v8b2VuF-A50I
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