trfountain 0 Posted February 17, 2015 Share Posted February 17, 2015 I paid for the premium version but my app still says free version. I have the email showing I paid for it. I updated the app & still nothing. It's been over 12 hours and I'm very annoyed. I want this fixed or my money back. I submitted a ticket but didn't get a ticket number. I left feedback (negative). Can't find any other way to contact Evernote. Please help. Link to comment
Wordsgood 526 Posted February 17, 2015 Share Posted February 17, 2015 If you have a Support Ticket #, please post it here so one of the Admins can flag it for you. If you haven't already submitted a Support Ticket, then please read through the the below linked thread, then follow the the instructions to do so, and when you get the auto-reply email with the Support Ticket Number assigned to your case, post it here so the Admins can flag it for you.https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/#entry254984I paid for the premium version but my app still says free version. I have the email showing I paid for it. I updated the app & still nothing. It's been over 12 hours and I'm very annoyed. I want this fixed or my money back. I submitted a ticket but didn't get a ticket number. I left feedback (negative). Can't find any other way to contact Evernote. Please help. Link to comment
Level 5* gazumped 9,569 Posted February 17, 2015 Level 5* Share Posted February 17, 2015 Hi. Have you synced Evernote (F9 on a desktop) since paying for it? Try signing out of Evernote and back in again to jump start the changeover. If that doesn't work, the fact you didn't get a ticket number means your support request wasn't received. Please re-submit a CS support request by choosing "payment issue" in the first dropdown after logging in to this link > https://www.evernote.com/SupportLogin.action. If you paid via iTunes or some such, it can take a little while for payment details to get through to Evernote. Link to comment
Bashta 0 Posted February 17, 2015 Share Posted February 17, 2015 By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam! I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads. I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore! I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes. I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. Link to comment
Wordsgood 526 Posted February 17, 2015 Share Posted February 17, 2015 As with the OP, if you post your last ticket number here, one of the Admins can flag it for you.By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam!I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads. I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore!I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes. I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. Link to comment
drsusie 0 Posted February 17, 2015 Share Posted February 17, 2015 As with the OP, if you post your last ticket number here, one of the Admins can flag it for you. By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam!I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads.I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore!I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes.I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. I am having the same issue and I bought the Premium around the 12th as well. Link to comment
drsusie 0 Posted February 17, 2015 Share Posted February 17, 2015 As with the OP, if you post your last ticket number here, one of the Admins can flag it for you. By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam!I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads.I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore!I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes.I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. I figured out how to finally get a ticket submitted. the number is Ticket# 955549. For Bashta, When I went to the support link, I typed in the information and clicked on Continue and it did nothing. I clicked it a second time and filled out the information and then Submit Ticket and it emailed me a ticket number. Link to comment
drsusie 0 Posted February 17, 2015 Share Posted February 17, 2015 As with the OP, if you post your last ticket number here, one of the Admins can flag it for you. By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam!I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads.I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore!I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes.I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. Oh and I didn't mean to hijack this thread, I just didn't see any reason to open up a new one just for myself. Hope that is OK. I am new here. Link to comment
drsusie 0 Posted February 17, 2015 Share Posted February 17, 2015 As with the OP, if you post your last ticket number here, one of the Admins can flag it for you. By far one of the worst companies I have dealt with in terms of customer support, i've been ignored to a degree where Im starting to wonder if the premium subscription is a scam!I have paid full value for an upgrade on the 12th of Feb 2015, to this day my account has not been upgraded and to top it off I am being capped with my uploads.I have contacted support 4 times since with no avail. horrible service, There isn't a number you can call or a person you can talk to. I was considering getting my company Evernote business, not anymore!I will never recommend this upgrade, or even the company which seems to have grown too big to fit its own shoes.I hope the people at customer support get a chance to read this to know how they managed to change a very happy customer who was willing to expand his purchases to commercial level into someone very upset with their horrible customer support. I figured out my problem. I created an Evernote account back in October of last year with a different email address. The one I paid for is showing premium. Link to comment
Wordsgood 526 Posted February 19, 2015 Share Posted February 19, 2015 Very happy to hear you got it sorted out! Link to comment
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