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Lost all my notes

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I signed up to Evernote in 2012. I haven't used it for a few months. When my mobile phone died a few weeks ago I tried a factory reset which was unsuccessful, but as the reset had wiped off all the apps I'd installed,  I re-installed evernote on the reset phone.


When I endeavoured to access evernote on my laptop today my password wouldn't work so I had to reset it. When I eventually got in to Evernote none of my old notes were visible and the personal details claimed I had joined in January 2015. Evidently evernote believes that I created another account when I downloaded the app again for my mobile phone


Any ideas how I might access my 'old' notes, please?

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  • Level 5*

Thanks for that link. Unfortunately, as far as I can see, customer support only seems to be available for premium, business and market users.

Not exclusively. Explicitly this:


IMPORTANT FOR FREE USERS: Going forward, we are focusing on self-support for free users. In the future, this is what support free users should be able to expect:

  • Support from our agents for login/account access issues
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