hbonwit 1 Posted February 5, 2015 Share Posted February 5, 2015 Hello, apologies if this is in the wrong area of the forums, or if it's been answered; I searched briefly and came up empty. System: Android, Galaxy S4 A few days ago I started using the business card scanner and love it (3 cards successful), and now it seems to have stopped working. When I hit the "+" for a new note, then go to camera, slide over to business card, all seems well. After the photo is taken, the app takes me to a new text note, with no evidence of having taken the photo, let alone entering fields such as name or email, etc. Any suggestions? Link to comment
Level 5* gazumped 11,664 Posted February 5, 2015 Level 5* Share Posted February 5, 2015 Are you a premium subscriber? Business Card scanning is a Premium Only feature - though you can qualify for a free year's scanning by linking your Evernote Account with LinkedIn. I'd suggest uninstalling the app from your phone, restarting and reinstalling to jump start the camera again. If you are a subscriber, try raising a support ticket here if things really aren't working - https://www.evernote.com/SupportLogin.action Link to comment
hbonwit 1 Posted February 5, 2015 Author Share Posted February 5, 2015 @Gazumped, thanks for your quick reply. I'm just trying it out for free by linking the LinkedIn account. I tried uninstalling, restarting, and reinstalling, but no luck. Still shows business card on the camera screen, takes a picture, then takes me to a blank text note rather than to a business card note; it's as if it didn't know it was in business card camera mode. Any other suggestions out there?Other folks with similar? Link to comment
Level 5* gazumped 11,664 Posted February 5, 2015 Level 5* Share Posted February 5, 2015 Sorry that failed - while you;re waiting for inspiration, and since this is an operation that should work, but clearly doesn't, I'd suggest you get in before the weekend and submit a bug/ lost data report (since you're losing the card content) by choosing "report a bug..." in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action Link to comment
hbonwit 1 Posted February 6, 2015 Author Share Posted February 6, 2015 Roger that - have submitted and will see what they come back with. Thanks for being attentive for a new user! Link to comment
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