Can't sign in after re-installing

[warygary 0]

I recently replaced my laptop hard drive. I installed Evernote and tried to log in, but it refused to take my username and password. I tried both my username and my email address but neither worked. I requested a password reset and entered a new password. It allowed me to use Evernote through the web interface, but I still couldn't log into the Windows app.
I had previously set up 2-factor authentication, but when I logged onto the web version, the code produced by Google Authenticator did not work and I had to request a code by text message. My phone and my Windows clocks are synchronized.

Thanks,

[gazumped 12,072]

Hi.  You might want to take your email address out of the post - this is a public forum and you're inviting spam.  I'd suggest you report you login/account access issue by choosing "login/account access issue" (obviously!) in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action

 

If you're sure you have your login details and the system time correct and the two-factor code isn't working,  there's not much we can suggest from the forums...

[warygary 0]

I tried reporting the issue to Evernote a couple times, but never received anything. I think you need to be a premium user or something to use that system.

Thanks for the warning about including my address, but I just wanted to make sure I could get a response if someone had a solution.

BTW, I think you were right about the authenticator time. I had reset my computer to the phone time and it didn't work, but when I set the phone to the computer time, it did. So I really have only one problem now.

[gazumped 12,072]

Have a look at this post - https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/ - you should get a ticket number if you choose that option in the drop-down box,  and Evernote will respond.. it may take a while because premium subscribers do get priority.