kdavid3 1 Posted February 3, 2015 Share Posted February 3, 2015 This suddenly began occurring last weekend. Annotations of PDFs no longer save on either device. Worked fine until the other day.This is a HUGE problem as I'm a PhD student and need this function to manage workflow.Please advise ASAP. Thanks! Link to comment
gbarry 2,658 Posted February 3, 2015 Share Posted February 3, 2015 Are you on the latest version? This appears to be working on pdfs from my iPhone. Link to comment
kdavid3 1 Posted February 4, 2015 Author Share Posted February 4, 2015 No support yet? I have to say, between email and this forum that as a premium user I'm very disappointed with the tech support provided. I have another issue with my laptop that has also failed to be resolved, which also involves annotation. Link to comment
Level 5* gazumped 11,652 Posted February 4, 2015 Level 5* Share Posted February 4, 2015 Hi. If you're a Premium user, you have access to Chat support after obtaining a ticket number via this link.. https://www.evernote.com/SupportLogin.action If you didn't get a ticket number yet, you're not yet in line for any support, and this forum is supported by users and a couple of Evernote Admins - it's not connected to the Evernote Support team. Link to comment
gbarry 2,658 Posted February 4, 2015 Share Posted February 4, 2015 Just double checked and we have no open help tickets for your account. Would definitely suggest a support ticket in this scenario, so that we can get some additional information from you on the problem. Link to comment
kdavid3 1 Posted February 5, 2015 Author Share Posted February 5, 2015 Thank you for the clarification. I had requested support via email December 28 for a separate issue and it took almost two weeks (January 11) before I received a response. I presumed I may get faster support here. Seeing how I'm no longer able to annotate effectively on any of my devices, I have no choice but to go this route. Evernote is a great product, and this is the first time I've experienced any debilitating issue. I'm hoping this gets resolved fast as I'm no longer able to use the product as I need to. Thanks again! Link to comment
Level 5* gazumped 11,652 Posted February 5, 2015 Level 5* Share Posted February 5, 2015 @kdavid3: you got that Geoff was inviting you to submit a(nother) support ticket via https://www.evernote.com/SupportLogin.action, right? If you post the ticket number you're allocated back here, it will help speed things along... Link to comment
gbarry 2,658 Posted February 5, 2015 Share Posted February 5, 2015 Thanks for the patience and the resubmission. No need to post your ticket number. I found it and escalated to speed things up a bit for you. Link to comment
kdavid3 1 Posted February 5, 2015 Author Share Posted February 5, 2015 Thanks very much! Link to comment
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