justin3000 0 Posted January 29, 2015 Share Posted January 29, 2015 Hi, I changed my phone number and phone and now I can't get pass 2-step verification. I'm completely locked out on my other account.I can't even get into buy premium for support. Help please! ~Justin Link to comment
Level 5* gazumped 12,037 Posted January 30, 2015 Level 5* Share Posted January 30, 2015 If you go to the support page you;ll see there's a 'guest' option at the foot of the box for this sort of situation. Raise a ticket for a login/account access issue by choosing that phrase in the first dropdown after not logging into this link > https://www.evernote.com/SupportLogin.action Link to comment
gbarry 2,658 Posted January 30, 2015 Share Posted January 30, 2015 Did you create and save any backup codes when you ran through the original two step set up process? Link to comment
Level 5 jbenson2 2,149 Posted January 30, 2015 Level 5 Share Posted January 30, 2015 Some additional info on backup codes https://evernote.com/contact/support/kb/#!/article/23989651 Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.