DivotAgency 0 Posted January 26, 2015 Posted January 26, 2015 I paid for a premium account - I paid for year in advance. Now my account says free subscription. How can i resolve tis since I cannot contact customer service?
Evernote Expert gazumped 12,637 Posted January 26, 2015 Evernote Expert Posted January 26, 2015 Hi. Have you restarted your app since paying? The server may need to update your status - File-Exit and restart to check. If you paid someone other than Evernote, then the message can take a little while to get back to base - especially if it was over the weekend. If you paid some days ago and have restarted already, you can contact CS by raising a support request - choose "payment issue" in the first dropdown after logging into logging in to this link > https://evernote.com/contact/support/ When you get a ticket number - which should be immediately - post it back here and we can flag your post for an Admin to have a look at.
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