DivotAgency 0 Posted January 26, 2015 Share Posted January 26, 2015 I paid for a premium account - I paid for year in advance. Now my account says free subscription. How can i resolve tis since I cannot contact customer service? Link to comment
Level 5* gazumped 10,687 Posted January 26, 2015 Level 5* Share Posted January 26, 2015 Hi. Have you restarted your app since paying? The server may need to update your status - File-Exit and restart to check. If you paid someone other than Evernote, then the message can take a little while to get back to base - especially if it was over the weekend. If you paid some days ago and have restarted already, you can contact CS by raising a support request - choose "payment issue" in the first dropdown after logging into logging in to this link > https://evernote.com/contact/support/ When you get a ticket number - which should be immediately - post it back here and we can flag your post for an Admin to have a look at. Link to comment
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